Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Based on a prestigious site in London Bridge.



Position Overview

The Technical Service Manager reports directly to the Operations Manager with direct line management responsibility for the day and shift engineering team. This role is accountable for effective people management and serves as a key stakeholder in delivering critical facility operations with 100% uptime standards.

Core Responsibilities:

Team Leadership & Management:

Supervise, coordinate and lead the site-based engineering team in delivering the JLL Statement of Work. Provide direct line management for day and shift engineering teams. Perform appraisals for direct reports and set clear individual objectives. Handle HR administration including sickness, return to work, and investigations. Review engineering competency, identify skills gaps, and manage future training requirements. Ensure contract is staffed by competent teams with effective succession planning. Maintain minimum staffing levels onsite and arrange shift coverage as required. Coach team members to ensure consistent capability across the engineering team.

Technical Operations & Systems Management:

Operate all facility systems competently, effectively and efficiently

Control all activities relating to technical operation of building systems including MEP assets

Ensure compliance with statutory regulations and Critical Facilities Risk Management standards

Monitor utilities usage and report abnormalities or energy savings to client

Manage onsite critical spares including site stock register and monthly auditing. Ensure asset database accuracy and updates within the CAFM System

Provide emergency engineering relief cover which may require temporary shift work.

Client & Stakeholder Management:

Work closely with Account Team to achieve 100% Critical Facilities uptime

Attend weekly operations meetings and client meetings as requested

Support projects, contractors, and planned/reactive MEP works

Ensure immediate notification of critical equipment issues with relevant reports and recommendations

Prepare specialist vendor visits for site FM approval

Act as technical support function for the team during critical works.

Reporting & Documentation:

Manage Monthly and Quarterly Engineering Reports ensuring significant events are noted

Prepare information for monthly Engineering and KPI reports

Compile and control engineering risk register

Report on critical systems availability and asset reliability

Handle critical incident (2-2-2) and near miss reporting with after-action reviews. Provide technical reports and improvement recommendations as required

Manage debit and WIP review and updates.

Health & Safety Leadership:

Proactively promote "Safety First" culture in line with JLL Cardinal Rules of Safety.

Ensure safe, professional and conscientious conduct of all Personnel

Drive Health and Safety culture throughout the team

Apply knowledge of safe systems of work and compliance requirements.

Additional Duties:

Communicate and implement technical/legislative updates effectively

Participate actively in site escalation processes including on-call emergency response

Provide ONWH support for critical works when required

Become familiar with REM contract administrative requirements and JLL processes.

Essential Qualifications & Requirements:

Technical Qualifications:

Minimum 5 years relevant experience in Critical Environments including Banking HQ and Data Centres. C&G Parts 1 & 2 or equivalent/higher qualification. 18th Edition IEE: Wiring and Installation. HV/LV Authorised Person qualification. C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification.

Skills & Experience:

Strong communication skills across all staff levels

Proven ability to lead, motivate and direct teams of engineers and supervisors. Financial knowledge for Debit and WIP Reports

Advanced IT and report writing capabilities

Ability to work under pressure while remaining calm and clear-thinking

High level of initiative with drive for continuous operational improvement

Full understanding of customer needs and expectations

Ability to comprehend and act on verbal and written instructions.

Personal Attributes:

Smart, presentable corporate appearance

Enthusiasm and demonstration of pro-activity, diligence, and alertness. Integrity, honesty, and punctuality

Willingness to participate in internal training programmes

Commitment to attending on/off-site training which may require nights away from home

Previous experience considered even if not meeting all technical qualifications subject to Operations Director approval.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.