Job Description

About the role

Monday to Friday | 08:30 - 17:30

Onsite only, based in our Abingdon HQ.

We are looking for a hands-on and detail-driven Technical Services Technician to join our Technical Services team based full-time at our Abingdon office. You will play a key role in staging, configuring, repairing, and maintaining IT hardware used across multiple high-profile retail environments. This role is essential in ensuring KFP's hardware configuration and repair services meet the operational needs of both internal teams and external clients.

Key Responsibilities

Stage and configure a range of IT hardware/ software, including desktops, laptops, servers, printers, and vendor-specific devices. Perform routine hardware maintenance and repairs to ensure stock levels of customer equipment are maintained. Prepare and process customer orders in line with configuration standards and shipping requirements. Log all technical actions and updates accurately in the internal ticketing system (Autotask). Escalate hardware or software faults to relevant internal teams for resolution where appropriate. Maintain the lab/workshop space in an organised and health & safety compliant manner. Assist other Technical Services functions with ongoing support requirements as needed. Work to internal SLAs and customer deadlines with high attention to detail.

About us

We are retail. We specialise in providing in-store retail IT systems, services, solutions, project management & support platforms. With over 25 years of experience, we work with some of the biggest household brand names on the high street in the fashion & hospitality sectors, building close working long standing partnerships built on trust, expertise and a mind set to getting the job done.

Our mission is simple - to provide our clients with truly integrated IT solutions that make a real difference to their business, building long standing relationships so that we can fundamentally understand the needs of our clients. We are not a huge corporate company who may treat clients as an account number. We are neither a small one-man-band offering cheap services. What KFP offers is a perfect blend of experience, structure, and a practical approach to enable us to deliver the service that all our clients have come to expect - a professional service that gets the job done.

About you

Essential

GCSEs in Maths and English at Grade C / 4 or above. Previous experience in a technical support or IT hardware repair role. Working knowledge of Windows 10/11 and macOS environments. Good understanding of laptop, desktop, and peripheral hardware, including printers and basic networking. High standard of written and verbal communication with a customer-first mindset. Able to work under pressure and manage multiple tickets or configurations concurrently

Desirable

Relevant IT certifications (CompTIA A+, Network+, or vendor-specific accreditations). Experience working in an IT services or retail technology environment. Familiarity with Autotask or similar ticketing/stock systems.

Why KFP?

You'll be part of a close-knit team that's serious about getting the job done right - without the red tape of corporate bloat. We value precision, trust, and taking pride in your work.

In addition to a salary up to 30,000, we provide the following benefits:

25 days' holiday plus bank holidays Life assurance BUPA Private Medical Insurance Recruitment referral scheme (500 for each successful referral you make). Excellent professional development opportunities. Regular team and company social events.
These benefits are in addition to statutory benefits such as eye test vouchers and a workplace pension.

Job Type: Full-time

Pay: Up to 30,000.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Free parking On-site parking
Schedule:

8 hour shift Monday to Friday
Work Location: In person