Job Description

Technical Services Technician Job description

The technical services team is an essential part of the everyday workings of the ACM Guildford campus, providing technical support for studio equipment faults, maintaining and improving on site facilities, ensuring the safe and appropriate use of buildings and supporting other departments in a technical manner. The team ensures the smooth running and maintenance of technical equipment to facilitate a safe and operational learning and working environment for students and staff.

Role purpose

The purpose of the Technical Services Technician role is to support the Technical Services team to deliver efficient and practicable solutions that ensure the smooth running of the day to day operations of the ACM Guildford Campus. The role reports to the Technical Services Manager and involves both reactionary and planned maintenance, with a strong focus on independent working.

Main responsibilities

Communicate effectively with the TSM and wider team to provide updates, progress reports and seek approval for further action Utilise Helpdesk, email, google calendar and Celcat to efficiently manage workflow Assist and communicate with other departments to identify collaborative needs, seeking approval from the TSM as necessary Assist with the maintenance of the functionality, the security and of health and safety schedules for all campus buildings and Technical Services work areas Monitor and report on condition of equipment and facilities Accommodate attendance of essential personnel such as external contractors, interested parties etc Communicate with staff and students regarding limitations, closures, equipment maintenance and privileges Accommodate equipment, plant and vehicle service schedules, repairs and maintenance Assist with building, equipment and instrument maintenance, repair and replacement Assist with redecoration, refurbishment and refresh of rooms, studios and communal spaces as deemed necessary by TSM Carry out all tasks assigned by the Technical Services Manager including responding to immediate technical faults, assisting with planned maintenance and maintaining periodic maintenance such as PAT testing and periodic security updates Effectively and reliably securing rooms and buildings

Person specification

Essential

Basic computer and administrative skills with familiarity of google workspace Reliable, organised and capable of working independently Studio skills - either experience working within music studios or a competent educational background Ability to manoeuvre musical equipment, such as amps, with or without assistance and/or use of assistive equipment Approachable, professional manner with clear written and oral communication skills Candidate must be able to maintain a polite professional approach, even in high pressured situations Good team working skills and ability to build and maintain working relationships with colleagues, other staff, students and external contractors alike Ability to multitask in a high paced environment Excellent attention to detail Positive workplace attitude and approach to tasks, problems and people Willingness to participate in the emergency evacuation team and learn about fire safety Willingness to adopt a flexible working schedule approach, including early starts or late finishes, to assist with covering essential areas in the event of absence, holiday and sickness.
Desirable

Full manual driving licence Experience with maintenance or repair of instruments, amps or other studio based musical equipment Previous experience with soldering Experience, or formal training, with PAT testing Experience with refurbishment, decorating and basic maintenance with use of hand held tools - whether in a formal or casual environment Previous experience in a role as key holder Experience operating, maintaining or repairing SSL desks Experience operating, maintaining or repairing Audient desks Experience operating, maintaining or repairing MIDAS Live production desks

ACM is committed to safeguarding and promoting the welfare and wellbeing of our students and staff and we follow Safer Recruitment processes. All applicants will be required to complete screening appropriate to the post. This includes a Disclosure and Barring Service check and checks with past employers.

This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.

ACM reserves the right to close job adverts earlier than the advertised end date where required based on volume of applications.

Job Type: Full-time

Pay: From 27,518.00 per year

Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 18/04/2025
Reference ID: Technical Services Technician