Job Description

Based on a prestigious site in London Bridge.

Position Overview

The Technical Service Manager reports directly to the Operations Manager with direct line management responsibility for the day and shift engineering team. This role is accountable for effective people management and serves as a key stakeholder in delivering critical facility operations with 100% uptime standards.

Core Responsibilities:

Team Leadership & Management:


Supervise, coordinate and lead the site-based engineering team in delivering the JLL Statement of Work. Provide direct line management for day and shift engineering teams. Perform appraisals for direct reports and set clear individual objectives. Handle HR administration including sickness, return to work, and investigations. Review engineering competency, identify skills gaps, and manage future training requirements. Ensure contract is staffed by competent teams with effective succession planning. Maintain minimum staffing levels onsite and arrange shift coverage as required. Coach team members to ensure consistent capability across the engineering team.


Technical Operations & Systems Management:


Operate all facility systems competently, effectively and efficiently Control all activities relating to technical operation of building systems including MEP assets Ensure compliance with statutory regulations and Critical Facilities Risk Management standards Monitor utilities usage and report abnormalities or energy savings to client Manage onsite critical spares including site stock register and monthly auditing. Ensure asset database accuracy and updates within the CAFM System Provide emergency engineering relief cover which may require temporary shift work.

Client & Stakeholder Management:


Work closely with Account Team to achieve 100% Critical Facilities uptime Attend weekly operations meetings and client meetings as requested Support projects, contractors, and planned/reactive MEP works Ensure immediate notification of critical equipment issues with relevant reports and recommendations Prepare specialist vendor visits for site FM approval Act as technical support function for the team during critical works.

Reporting & Documentation:


Manage Monthly and Quarterly Engineering Reports ensuring significant events are noted Prepare information for monthly Engineering and KPI reports Compile and control engineering risk register Report on critical systems availability and asset reliability Handle critical incident (2-2-2) and near miss reporting with after-action reviews. Provide technical reports and improvement recommendations as required Manage debit and WIP review and updates.

Health & Safety Leadership:


Proactively promote "Safety First" culture in line with JLL Cardinal Rules of Safety. Ensure safe, professional and conscientious conduct of all Personnel Drive Health and Safety culture throughout the team Apply knowledge of safe systems of work and compliance requirements.

Additional Duties:


Communicate and implement technical/legislative updates effectively Participate actively in site escalation processes including on-call emergency response Provide ONWH support for critical works when required Become familiar with REM contract administrative requirements and JLL processes.

Essential Qualifications & Requirements:

Technical Qualifications:


Minimum 5 years relevant experience in Critical Environments including Banking HQ and Data Centres. C&G Parts 1 & 2 or equivalent/higher qualification. 18th Edition IEE: Wiring and Installation. HV/LV Authorised Person qualification. C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification.


Skills & Experience:


Strong communication skills across all staff levels Proven ability to lead, motivate and direct teams of engineers and supervisors. Financial knowledge for Debit and WIP Reports Advanced IT and report writing capabilities Ability to work under pressure while remaining calm and clear-thinking High level of initiative with drive for continuous operational improvement Full understanding of customer needs and expectations Ability to comprehend and act on verbal and written instructions.

Personal Attributes:


Smart, presentable corporate appearance Enthusiasm and demonstration of pro-activity, diligence, and alertness. Integrity, honesty, and punctuality Willingness to participate in internal training programmes Commitment to attending on/off-site training which may require nights away from home * Previous experience considered even if not meeting all technical qualifications subject to Operations Director approval.