Job Description

Technical Specialist

c.45,150 per annum

Homeworking

Permanent

Join Our Mission to Empower People with Pension Guidance

Are you passionate about making a real difference in people's lives? This is your opportunity to be part of a dynamic team at the forefront of a meaningful service, aimed at protecting individuals from pension and investment scams. As a valued member of our specialist pension guidance team, you'll use your knowledge and experience to support customers across a wide range of pension-related queries--helping them navigate complex issues with clarity and confidence.

We're looking for someone who thrives in a collaborative environment, brings excellent organisational and IT skills, and isn't afraid to take initiative beyond the expected. If you're driven by a strong service ethos, aligned with MaPS values, and eager to grow professionally while delivering meaningful support, we'd love to hear from you.

Role Overview

The Technical Specialist will report directly to Pensions Operation Manager. In this role, you will be responsible for:

Key Responsibilities:

Provide accurate information and guidance to members of the public via the national helpline, webchat service, and written channels

Conduct individual telephone appointments with the public on specific pension issues relating to pensions and divorce, scams, and the self-employed

Provide timely and accurate follow up information that adds value to the services provided and is clear and easy to understand

Contribute towards shared technical know-how in the office

Contribute to the continuous improvement of our service through ad hoc project work

Undertake outreach at pension industry or individual corporate events to provide guidance on general or specific pension issues

Attend meetings and workshops etc., within the scope of the role

Any other ad-hoc duties to help meet the needs of the business

You will be joining our team of pension specialists providing the above services to the public between the times of 8.00am to 8.00pm Monday to Friday and 9.00am to 1.00pm on Saturdays.

As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet our needs.

You will need to demonstrate the following skills and experience.

To excel in this role, the ideal candidate would have at least five years experience in the pension industry and will need to demonstrate:

A deep and wide knowledge of pensions' law and practice across a broad range of pension arrangements, occupational, personal, and state pension

An understanding and appreciation of wider retirement issues and non-pension assets, including state benefits

Familiarity with The Pensions Regulator guidelines, tax implications, and retirement planning rules

Must be good at dealing with members of the public, translating complex ideas and topics into clear English

A commitment to on-going personal and professional development; we may require you to undertake training within the scope of the role

Experience of dealing with members of the public

Excellent written and spoken communication skills and ability to translate complex ideas and topics into plain language

Excellent telephone manner

Formal qualifications with the CII or PMI would be beneficial.

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values - caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people to come and work for us, but we need people who align themselves with our values:

Caring

We care about our colleagues and the people whose lives we are here to transform.

Connecting

We will transform lives through our ability to make positive connections.

Transforming

We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to "bring their whole selves to work."

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women's health, men's health, ethnicity, and diversity.

What We Offer

Generous Annual Leave - 30 days plus Bank Holidays

Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)

Interest-free loan for season tickets for buses and trains

Cycle to work Scheme

Subsidised eye tests & flu jabs

Life assurance scheme

Give as you earn scheme

Employee assistance programme (EAP)

PAM Assist and PAM Life scheme (Wellbeing)

Enhanced family and sick pay

Paid volunteering (2 days a year)

Recognition Scheme

Discounts portal to numerous retailers

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Step 1: Submit Your Application

Open: 07th July | Deadline: 21st July

Please submit an up-to-date CV highlighting your recent experience and how you meet the criteria for this role.

Step 2: Pensions Technical Test

Between 07th July - 23rd July

If shortlisted, you'll be invited to complete a multiple-choice test assessing your pensions knowledge.

You'll have 24 hours to complete the test once received.

Step 3: Telephone Interview

Between 14th July - 28th July

Candidates who pass the test will be invited to an informal telephone interview with the Reed team to discuss your experience and the role in more detail.

Step 4: Final Stage Interview

Successful candidates will attend a formal interview with the MaPS team.

Duration: Approximately 1 hour

Format: Competency-based questions and a role play exercise.

Job Reference:

MaPS00914

Close Date:

21st July 2025

Job Type: Permanent

Pay: 45,150.00 per year

Benefits:

Company pension Cycle to work scheme Employee mentoring programme Health & wellbeing programme Sick pay Transport links Work from home
Schedule:

Monday to Friday No weekends
Work Location: Remote

Reference ID: MaPS00914