Job Description

Role Description
Reporting into the Head of Technical Strategy, the role is responsible for implementing the technical claims strategy to optimise customer and business outcomes.
The purpose of this role is to provide technical leadership to the CCH Team (Core Claims Handling) and colleagues handling high value claims and maintain overall standards at a level consistent with good practice.
The role includes a substantial financial authority which empowers them to manage the most complex and high value claims within their specialism.
The role is responsible for collaborating on technical training and development for claims experts, collaborating with wider claims teams to share knowledge and experience.
The role also provides technical leadership to the wider business, helping provide insight to improve account performance, as well as undertaking customer claim reviews, tenders and supporting with broker presentations on technical subject matters.
This is a Hybrid role - multi site working is available, specific location for this role can be discussed at interview.
Salary Information
Circa 70,000
About You

• Supporting the `Head of' with the development of the technical claim's strategy
• Ownership for implementation of the technical strategy across teams
• Collaborate with wider stakeholders to optimise strategy execution and benefit.
• Act as a senior oversight point for technical referrals in line with the Financial Authorities framework.
• Collaborate with wider stakeholders to optimise visibility of performance.
• Work in partnership with Fraud strategy to optimise spend and savings.
• Act as the LoB technical lead for supplier performance working with procurement.
• Act as the LoB technical lead for development / execution of Claims Standards.
• Act as the LoB technical SME for analytics and machine learning development.
• Deputise for 'Head of' at strategic meetings.
• Owner of specific LoB skills matrices.
• Lead, inspire, and develop a small team of Technical Strategy Specialists handling major and complex losses.
• An expert in their area of specialism
• Full understanding how claims impact on the P&L account on the area of specialism
• Monitors and develops the technical performance of teams within areas of discipline
• Oversees the direction of the largest and most complex claims
• Ensure claims recovery practices meet internal standards, coordinates with legal providers for recovery, and recommends process improvements to reduce risk and error
• Participates in the Claims Divisions relationship with Allianz SE Munich on Claims matters.
• To take ownership and drive the delivery of strategic projects and priorities both within team and more widely within the business.
• Identify trends, risks and opportunities making recommendations on improvement to SLT.
• Support business propositions by leading or contribution to customer/broker claim reviews, tenders, and forum presentations.
• Promote and maintains relationships with Actuaries and Underwriting divisions and their intermediaries on Claims matters.
• Build and maintain strong links with industry counterparts and lead the industry in ABI and other industry Forum meetings.
• Oversee the selection and performance of professional service providers relating to their area of specialism.

Essential Skills

• Proven expert with market leading technical knowledge in the field of specialism.
• Expert knowledge of leading case law and precedent setting decisions within specialism.
• Excellent knowledge of regulatory and consumer duty requirements.
• Excellent understanding of customer
• Extensive knowledge of Allianz claims standards and guidance.
• Excellent leadership skills, able to flex style to fit the needs of the people/situation.
• Excellent decision-making skills, comfortable owning a solution.
• Problem solver, ability to "think out of the box."
• Ability to coach and develop others.
• Excellent analytical skills, ability to understand development trends.
• Excellent level of presentation skills, able to confidently speak in a public setting.
• Enjoys driving change and willing to embrace a test and learn, fail fast environment.
• Strong levels of resilience, able to balance multiple tasks at pace.
• Strong time management skills, ability to successfully prioritise tasks.
• Strong business knowledge and market understanding.
• Leads by example in when it comes to demonstrating behaviours & values.
• Excellent leadership experience with a focus on performance, development, and engagement.
• Operational management experience within a fast-paced and regulated environment.
• Excellent stakeholder management and negotiation skills.
• Able to demonstrate strong technical expertise aligned to specific LoB i.e. motor casualty or property
• Experience of working with data to deliver performance improvement.
• Experience of successfully implementing change.
• Experience of presenting and public speaking.
• Experience of working at an industry level.
• Experience of working on industry committees.
• Experience of leading coaching and training.
• Experience working with supply chain to drive improvement

Desirable Skills

• ACII or considerable progress towards a suitable industry qualification is desirable.
• Dip CII/ACII/CILA is desirable - but not a prerequisite for the role.
• Evidence of ongoing professional development.

What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.
Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Ben Edwards
Closing date 13 October 2025
We reserve the right to close the advert early if we reach enough applications.
Join us - Let's Care for Tomorrow.

Skills Required