Job Description

About Us:

The company offers a full range of roof windows, blinds, timber loft ladders, flashings, electric operation kits and accessories and is Europe's fastest growing roof window manufacturer.

Role Overview:

We are seeking a passionate Technical Placement Student to join our dynamic team. Reporting to the Technical Manager, you will play a supporting role in providing technical support to customers regarding our roof window products, both pre- and post-installation. This customer-facing role requires a strong technical aptitude, excellent communication skills, and a commitment to delivering outstanding customer service. You will be responsible for resolving technical queries, troubleshooting issues, and ensuring customer satisfaction. This is a hands-on role where you will contribute to group projects and gain experience working in a technical, customer focused role.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and other communication channels, providing accurate and helpful technical information. Assist customers with product selection, technical specifications, installation planning, and any other pre-installation questions. Provide guidance on building regulations and best practices. Troubleshoot and resolve post-installation issues, including product malfunctions, installation errors, and warranty claims. Escalate complex issues to senior technical staff as needed. Provide remote support and, when necessary, or refer for site visits. Build and maintain positive relationships with customers, ensuring their satisfaction with our products and services. Manage customer expectations and communicate clearly throughout the support process. Maintain a deep understanding of our roof window products, their installation procedures, and their technical specifications. Stay up-to-date with new product releases and technical advancements. As the company expands and due to ongoing changes in market conditions and the business environment, it is a requirement of the position to undertake any other reasonable task related to the position you hold.

Skills & Qualifications:

Currently pursuing a HND/Degree in a relevant Engineering (Construction, Mechanical, Manufacturing) or a closely related discipline. Demonstrated aptitude for technical principles and problem-solving, ideally evidenced through academic projects or personal endeavors. Familiarity with technical drawing software (e.g., AutoCAD, SolidWorks, Revit) is advantageous. Proficiency in Microsoft Office 365, with a strong working knowledge of Excel for data analysis and reporting, and PowerPoint for presentations. Strong attention to detail and a methodical approach to tasks, coupled with excellent time-management skills. Enthusiastic about contributing to a fast-paced, collaborative technical environment. A keen interest in the manufacturing sector and understanding technical processes is a significant plus.

What We Offer:

A supportive and engaging work environment with guidance and mentorship from experienced technical professionals. Opportunity to gain practical, real-world experience on diverse technical projects within a leading manufacturing company (Keylite, part of the Keystone Group). Exposure to the end-to-end product lifecycle, from design to production. Networking opportunities within the technical teams and career development support within the Keystone Group.

Keylite Roof Windows is the UK and Europe's fastest growing roof window brand. Founded in 2001, the company operates from Burton Upon Trent (South Derbyshire), Cookstown (N. Ireland) and Zambrow (Poland). Part of Keystone Group, Keylite offers a full range of innovative roof windows, flat roof window system, loft ladders, blinds and accessories to specifiers, builders merchants, house builders and installers. With main markets in UK and Ireland, the company is rapidly expanding in markets throughout Europe, Australia and New Zealand.


Why join us? Click

here

to find out more.