Job Description

Description

This role offers an excellent opportunity to be responsible for the mentoring and coaching of litigated Complex credit hire file handlers. These claims are handled from a tactical and strategic point and vary in value up to 100k.

They will work directly with the business unit director and tactical delivery director. The technical supervisor will be responsible for the supervision, mentoring and coaching of individual credit hire file handlers. They will be responsible to drive policies and strategies to support the technical progression of file handler and help to achieve technical excellence within the complex credit hire unit

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

Key Responsibilities

Supervise complex credit hire file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained. Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise. Assist with pre audit assessments of all files chosen for external client audits and internal audits for complex credit hire, credit hire validation & MOJ portal as and when needed. Identify any training requirements and to feedback to the appropriate team leader & tactical delivery director Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal. Responsibility to develop all new starters to achieve their first financial authority within 6 months of joining Keoghs. Manage individual file handlers on a performance improvement plan when relating to technical issues. Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director. Handle a caseload of approximately 10-15 multi-track claims with a value exceeding 25k. To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values.


Working Hours

35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch.

Skills, Knowledge and Expertise

Credit hire experience either defendant (preferable) or claimant. Previous experience of handling own caseload. Experience of handling Multi Track work is essential. Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines. Excellent listening and verbal communication skills. Ability to anticipate problems and identify solutions.


Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;



We are connected
We are Dynamic
We are Innovative
We succeed together

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.