Job Description

PERMANENT

:

FULL TIME,

37 HOURS PER WEEK

SALARY:

27,711-30,060

LOCATION:

TIVERTON

Mid Devon District Council is looking for a skilled and customer-focused

Technical Support & Repairs Officer

to join our busy Housing team at Mid Devon Housing based in Tiverton. This is a key front-line role providing technical, administrative and diagnostic support for housing repairs and tenancy services, helping to ensure the smooth delivery of vital services to tenants and residents across the district. Please note we are able to offer a level of hybrid working once fully trained, flexible working and flexi-time.

Our benefits include:

Competitive rate of pay Generous annual leave entitlements A flexible benefits scheme including access to a discount shopping (online and high street) and events Discounted leisure memberships Employee Assistance Programme Full training provided with excellent training and development opportunities

What you'll be doing

As a Technical Support & Repairs Officer, your key responsibilities will include:


Acting as a central and consistent point of contact for tenants, stakeholders, contractors and Council Officers Provide high quality service delivery and support to customers Accurately log repair work and tenancy enquiries Track the progress of day-to-day repairs, property terminations, tenancy sign-ups and inspections to ensure timely completion and resolution

Please see the full job description for all key responsibilities.

What we are looking for:

You will:


Have experience in working with the public in a customer-facing or service environment Be someone that is customer focused, responsive and professional Be committed to equality, health and safety and continuous service improvement Ability to handle a high volume of varied tasks and enquires efficiently Have organisational skills and attention to detail Have the ability to work independently and as part of a team

To find out more

--------------------



To find out more about this role please contact Sophie Richards, Customer Manager or Madi Walker, Technical Support & Repairs officer - call 01884 255255 and ask for a call back or email htenancy@middevon.gov.uk



For full details please read the and Person Specification - Technical Support and Repairs Officer



The refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.



A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.



Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

How to apply

----------------



Please download and complete our Job Application Form and send to Opportunities@middevon.gov.uk. Alternatively, print and send by post to:

People Services

Mid Devon District Council

Phoenix House

Phoenix Lane

Tiverton, Devon

EX16 6PP



Please remember to quote the following post and vacancy numbers:

CLOSING DATE:

29 July 2025 at 5:00pm

POST NUMBER:

HB52

VACANCY NUMBER:

2025085

PROPOSED INTERVIEW DATE:

5 August 2025


MDDC reserves the right to close this vacancy early. We therefore encourage early applications.


We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.




We're committed to Equality of Opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.