Job Description

Global UK-Based Cyber Security Startup in Essex seeking a Technical Support Apprentice

Are you passionate about technology? Ready to kickstart your career with a fast-growing, cutting-edge company in the cyber security industry? We are a dynamic, UK-based global cyber security startup, located in Essex, and we're on the lookout for an enthusiastic person to join our team.

You will be working with an enterprise-grade startup team, and you will have access to a wealth of learning resources - think of it as your own Aladdin's cave of training materials, tools and mentors -to become a cybersecurity technical support guru. For this reason, this is an "in-office" role perfect for someone who is ready to dive headfirst into their tech career and willing to work hard and learn fast.

Our company is at an exciting crossroads--we're on the verge of being cash-flow positive and have already turned down multiple acquisition offers. As a key member of our startup, you'll have a chance to be part of something special, helping us scale to the next level.

This role is perfect for a college leaver, but anyone with a passion for support and technology will be ideal.

This Role Is For You if You:

Love technology. For you it's a passion that you want to turn into a career. Love helping users. You get satisfaction from helping others. Have a personal interest or background in coding and development (Base skills) that you are keen to build upon. Are a fast learner. You are resourceful and able to teach yourself new technology fast using Google / ChatGPT / YouTube (and love doing so!) Are keen to expand your skillset in cloud architecture, development, AI tools and devops. Are excited by a startup opportunity where your contributions will be visible, impactful and meaningful. Are able to commute to an office in Shenfield (Essex/London Border) every day (This is not a remote position).

Your Key Responsibilities

Initial responsibilities will include the following, but this job will evolve over time into a more DevOps based role.

User Support: Provide technical support to users, helping them resolve functional issues and make the most of our platform. Technical Troubleshooting: Assist with identifying and troubleshooting technical issues, and getting involved from a development perspective to identify and remediate issues. Escalating to the development team when required. User Demos: Demonstrating the platform, product features, or anything else needed by the users to be able to use the product effectively. Working together with Customer Experience: Gathering and acting on feedback, escalating bugs and feature requests to the relevant team. User account admin: Adding licenses, updating organisations and other account admin.
This is the perfect opportunity for someone looking to make a mark in the tech world. You'll be a key player in our success story, and in return, we'll give you the training, support, and opportunities to thrive in the world of cybersecurity.

We will be arranging a group interview to talk more about the role your application in today to hear more about the role. The group interview will be with the CEO and you will have the opportunity to ask more questions before being taking through to the next stage.

Job Type: Full-time

Work Location: In person