Job Description

Salary

Grade 5 | 28,142 - 31,022

Contractual hours

37

Basis

Full Time

Package

Permanent | Hybrid Working

Job category/type

Economy & Environment

Date posted

22/10/2025

Job reference

REQ005854

Attachments

attachment
REQ005854 Technical Support Assistant.doc

You must demonstratehow you meet the Essential criteria listed in the attached Person Specification in order tosecure an interview: How to apply Guidance for applicants Torfaen County Borough Council.



An exciting opportunity has arisen to join the Council's professional property management team. Reporting to the Property Compliance Officer, you will play a key role in delivering a high standard of property services, with a particular focus on compliance and technical support.



We are seeking a proactive and innovative individual with experience in data entry, monitoring, and analysis. If you share our ambition and bring energy, experience, and integrity to the role, we would be delighted to hear from you.



As Technical Support Assistant (Duty of Care & Property Helpdesk), you will support the delivery of the Council's statutory duty of care programme, assist with the Property Maintenance Helpdesk, and provide technical support to officers responsible for mechanical and electrical services. You will also contribute to other legislative responsibilities relating to council-owned, managed, and leased properties.



This role requires adherence to relevant policies, procedures, and legislation, ensuring an effective and efficient technical support service. You will be expected to meet high-performance standards and maintain a strong customer focus at all times.



For an informal discussion about this vacancy, please contact Scott Case (Property Compliance Officer) on 01495 742835 or email: scott.case@torfaen.gov.uk

You are welcome to submit your application in English or in Welsh. Each application will be treated equally.