Job Description

Genetec - Protect the everyday

We are a global Canadian company with a broad solutions portfolio that encompasses

security

, intelligence, and operations. We serve customers within a wide range of industries including transportation,

education

, and government. At Genetec we embrace open

communication

,

creativity

, and

continuous learning

to allow everyone to flourish in their own unique career paths.


Our network, of over

1800

people globally, is made up of

diverse

individuals who are

passionate

about their work and open to trying new ideas. We prioritize the

success

and

well-being

of our employees, proven by our 2022 Internal Engagement Survey results of

4.4/5

.


Discover Genetec's work environment and lively culture in this video!

The team:

We are a community of

Technical Support

engineers who are committed to satisfy customer needs throughout the

EMEA

region - a scope encompassing

15+

countries. You will collaborate closely with your colleagues across Sales, R&D, Professional Services, etc., to help

provide

great service to our customers and support our relationships throughout the region.

What your day will look like:

Understand Genetec's service contract levels

Respond

and ensure

timely

resolution of customer technical issues Represent the image of our company and build

trust

with customers Perform occasional on-site technical services Write technical documents and articles on recurring incidents Escalate customer issues through the appropriate channels

About you:

We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role

Degree in Computer Science, Electronics, or

equivalent experience

Capability to analyze, troubleshoot, and take decisions on a course of action Ability to

collaborate

and foster

communication

internally Ability to

cultivate

and maintain customer

relationships

Flexible

and

adaptable

mindset in problem-solving situations Professional working level of

English

Knowledge of additional

language

considered a major asset

Technical expertise:

Prior Technical Support or Customer Service experience preferred Familiarity with Windows operating systems and their key components Experience with configuration and troubleshooting of network equipment (switches, routers) Knowledge of networking principles, protocols, and storage solutions Familiarity with server virtualization and customer/server architecture

Even better if you have these assets:

Video surveillance (CCTV, CCTV, IP cameras and encoders, arrays, DVRs, etc.) License plate recognition Access control (reader, UTL, wiring, etc.) Knowledge of C#, Visual Basic, VBScript, PowerShell or other similar programming languages Knowledge of Microsoft SQL Server

Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.

4.5/5

agreed in our 2022 Internal Engagement "

People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here."

To learn more about us, visit our website!