Job Description

Job Summary:

We are looking for a hands-on Technical Support Lead to carry out day-to-day technical and workshop tasks. You will be responsible for repairing machines, preparing machines for site, supporting the Workshop and Field Service Team , and creating clear SOPs (Standard Operating Procedures). This is a practical role that also involves sharing knowledge, ensuring high standards, and helping to keep the workshop and field service Activities running smoothly.

Main Responsibilities:

Technical Support & Repairs:

Diagnose and repair a range of machines and equipment. Handle escalated or more complex technical faults. Log all repairs, parts used, and faults found accurately. Provide technical support and advice to others when needed.

Workshop Responsibilities:

Carry out machine preparation tasks, including cleaning, testing, setting up, and ensuring machines are ready for delivery or installation. Keep workshop tools, test equipment, and parts organised and in good working condition. Maintain a clean, safe, and efficient workshop environment. Help monitor and report stock levels for parts and supplies.

SOPs & Procedures:

Write and update Standard Operating Procedures (SOPs) for repairs, maintenance, and machine preparation. Follow procedures closely and ensure others do the same. Support the training of team members on safe and efficient working methods.

Team Support & Communication:

Work closely with other team members to complete daily tasks. Share technical knowledge and support others when needed. Communicate clearly with other departments to ensure machines are ready on time. Provide regular updates on progress and raise any issues as they arise.

Skills & Experience ~Required:

Strong hands-on experience with machine repairs and preparation (e.g. vending, electro-mechanical, or similar equipment). Experience in a lead technician role. Good understanding of workshop safety and procedures. Able to create and follow technical processes and documentation. Excellent attention to detail and time management. Basic computer skills for logging work and updating SOPs. Equivalent or higher than Level 3 Engineering Diploma - Advanced Electronics qualification

Culture & Company Benefits:

Clearhill is a proud lean-practicing business and is truly passionate about building a thriving culture to make Clearhill an enjoyable place to work.

Company benefits on offer:

Casual dress

Company events

Cycle to work scheme

Health & Wellbeing Initatives

Health cash plan

Fresh Fruit every week

Monthly lunch

Onsite Free Parking

Call-To-Action

If you're ready to make an impact in a vibrant company that values innovation and customer satisfaction, we invite you to apply today and join us on this exciting journey!

Job Types: Full-time, Permanent

Work Location: In person