Job Description

Job Overview

The post holder will be required to support product development, testing, and production by providing technical expertise across R&D, Electrical Design, and Production.

This will be achieved by conducting machine testing, designing and building control system test rigs, authoring and updating technical documentation, and supporting teams in resolving technical challenges.

The postholder will play a key role in ensuring product reliability, continuous improvement, and effective knowledge transfer through accurate documentation and collaborative problem-solving.

Responsibilities

- Responding to technical enquiries.
- Assisting with testing of new products/software updates.

- Assisting with electrical design and construction of new systems/test rigs.

- Assisting with diagnosis and problem solving of issues.

Communicate and provide clear technical information by relevant methods.

- Provide technical and application assistance to production department.

- Provide sufficient technical information to ensure there is clear understanding.

Raise Non-Conformance Reports

- Assist with project management of R&D projects

- Updating Technical Documentation

- Review and provide feedback on standards.

- Update and maintain operations manuals.

Personal attributes -

the jobholder will need to demonstrate:

Pro-activity and initiative

An interest in technology/automation and a passion for problem solving.

Confidentiality and integrity.

Flexibility and the ability to respond well to change and pressure.

A personable approach with excellent communications skills.

A meticulous approach and a high level of accuracy, demonstrating strong attention to detail.

Specific Skills

Strong technical problem-solving mindset

Hands-on skills in electrical/control systems

Ability to design and build test rigs

Competence in Microsoft Word, Excel, Outlook

Technical writing and documentation skills

Experience

Previous experience in a technical support, test engineering, or related role

Experience working with machines, control systems, or production environments desirable

Cross-functional team collaboration experience

Core Competences

Engineering qualification or equivalent experience

Applying systems / procedures / processes

Root cause analysis and troubleshooting

Continuous improvement mindset

Customer focus (internal stakeholders)

Accountability, ownership, and integrity

Working Hours & Benefits

Working Monday to Friday, 8.45am to 4.45pm.

25 days annual leave plus bank holidays.

Company Pension (you 5% / Fortress 3%).

Eyecare scheme.

Cycle to work scheme.

Fortress Hub - giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.

Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.

Training - full induction and providing ongoing training relevant to job role.

Opportunities for career development via a development plan.

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Benefits:

Cycle to work scheme Free parking On-site parking Sick pay Store discount
Work Location: In person

Reference ID: TSENMT210825