Job Description

Job Overview

Are you ambitious, driven, and ready to take your IT career to the next level? This is the perfect role for someone with around 2+ years of IT support experience who's hungry to learn, eager to grow, and thrives in client-facing environments.

We're not looking for someone who just wants to fix tickets - we're looking for a people-first problem solver who enjoys building relationships, chatting with clients, and making IT feel effortless. If you're currently in a junior role but want progression, mentorship, and the chance to work with creative, exciting clients, this could be your next big step.

At Stodl, you won't be treated like "just another engineer." Rob, our founder, will personally mentor you, helping you develop your skills across Microsoft 365, Google Workspace, Mac-based environments, and beyond. Our clients are fun, creative businesses - from fashion and talent agencies to tech start-ups - we support creatives who need IT that keeps up with their ambition.

Responsibilities

Building relationships

- Be a trusted partner for clients, not just IT support

Collaboration

- Work closely with Rob and the team to keep improving what we do

End-User Support

- Respond to client IT requests and resolve issues smoothly

Troubleshooting

- Diagnose and fix hardware, software, and network problems with a calm, logical approach

System Maintenance

- Keep clients secure and optimised with regular updates and checks

Installation & Configuration

- Set up Macs, workstations, and devices both remotely and on-site

Strategic IT Recommendations

- Suggest solutions that make sense for each client's needs

Client Communication

- Explain tech in a simple, friendly, jargon-free way

On-Site Support in London

- Work in some of the most creative client offices around

Who You Are

2+ years of IT support experience in an outsourced environment. Comfortable with Macs (most of our clients use them) - you don't need to be an expert, but you should be confident in troubleshooting. Familiar with Microsoft 365, Google Workspace, and networking basics (DNS, Wi-Fi troubleshooting, etc.) - or willing to learn fast. A people-first person who enjoys chatting with clients and making IT simple. Friendly, approachable, and not your "typical IT engineer". We need someone who can match the energy of our fun, creative clients. Organised, able to prioritise effectively, and keen to grow your career. Comfortable travelling to London regularly for client visits.

Why Join Stodl?

This isn't just another IT job. Here's what you'll get:

Career Growth & Mentorship

- Rob will personally help you develop your skills and confidence.

Exciting Clients

- From fashion brands to creative agencies, our clients are doing amazing things.

Annual Leave

- 24 days holiday plus bank holidays.

Gym & Fitness

- Free on-site gym membership, including access to complimentary classes.

Beautiful Workspace

- A stunning farm-based office in Greywell, Hook.

Why This Role?

You'll learn quickly with direct mentorship. You'll work with fun, creative clients who make the job exciting. You won't always be stuck behind a desk - you'll be out meeting people and solving real problems. You'll be part of a company that's shaking up IT support - we're not your typical MSP.

Benefits

Company pension Sick pay Free on-site gym & classes Free parking Hybrid working options

Schedule:

Monday to Friday (full-time, hybrid available)

Experience:

IT Support: 2 years (required)

Work Location:

Greywell, Hook (commutable distance required, with London client travel)

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Benefits:

Casual dress Free fitness classes Free parking Gym membership On-site gym On-site parking Sick pay
Application question(s):

Where are you located?
Experience:

IT support: 2 years (required)
Work Location: Hybrid remote in Hook RG29