Job Description

We are currently seeking a Technical Support Engineer to work within the IPCCTV & Technical Team based in our Hull office. The role will include providing support for internal and external customers along with resolving fault requests remotely, configuring software and basic networks, and assisting end users remotely.

The Role

To provide Technical Support to installation and service engineers along with end users. The role will be office based.

Troubleshooting software faults Administration of centralised software and cloud based services Liaising with 3rd party support providers Setting up and configuring software Providing other services such as but not limited to; end user basic training, liaising with our Elite Desk/National Service Bureau/Control & Command Centre teams, updating trackers, bulk remote changes The majority of software supported will be of a CCTV/Control nature. However other software such as but not limited to Care Systems, Access Control & Intruder Alarms will also be supported.

The Candidate

Experience within a support role would be ideal but not required Experience with IT/Network based equipment is desired A good knowledge of Windows Based PC's and/or Servers is required. (Mainly Windows 10 & 11) Attention to detail and good organisational skills Ability to work with both technical and non-technical staff Work on your own and as part of a growing team

SECOM Plc is a leading provider of customised security and fire solutions, and part of the global SECOM Group headquartered in Japan, operating across 22 countries. We are committed not only to protecting people and property, but also to supporting our employees with a strong benefits package, excellent career development opportunities, and access to the SECOM Rewards Programme, which offers exclusive discounts at over 900 UK retailers on groceries, travel, utilities, and more.


Our commitment extends beyond our people to the planet, with sustainability at the heart of our operations. We've earned a Gold rating from EcoVadis for our sustainable practices and are actively working towards achieving net-zero emissions.


With a 4.3 out of 5 rating on Glassdoor, SECOM is recognised for fostering a positive work environment where employees are valued and supported.


info@secom.plc.uk

Head Office:

Secom House, 52 Godstone Rd, Kenley, CR8 5JF

020 8645 5400