Job Description

Company Overview

Disking International Limited has been a leader in the computing equipment and services industry since 1987. Based in Hampshire, West Sussex, and Surrey, we pride ourselves on our five-star rated services and exceptional customer success rates. Our dedicated workforce is committed to innovation and ensuring a positive experience for both our customers and employees.

Summary

We are seeking a motivated IT Technical Support Engineer to join our expanding team in our Disking IT division, based in Hampshire. In this role, you will play a crucial part in driving our mission to provide outstanding managed IT solutions & security services to our clients. Your contributions will directly impact our growth and customer satisfaction.

Responsibilities

Provide technical support for hardware and software issues. Troubleshoot networking problems and assist with VPN configurations. Respond to customer inquiries via help desk channels. Maintain documentation of technical processes and solutions. Collaborate with team members to enhance service delivery. Assist in the setup and maintenance of computer systems. Ensure high levels of customer satisfaction through effective communication. Stay updated on new technologies relevant to our services.

Qualifications

Strong knowledge of computer networking and troubleshooting techniques. Experience in providing technical support or IT support. Strong knowledge with Microsoft 365 Azure, Entra & Application Suite Familiarity with desktop support practices and operating systems (Windows, macOS, Linux). Excellent customer service skills with a focus on communication. Knowledge of help desk software Ability to work collaboratively within a team environment. Eagerness to learn and adapt to new technologies.

Benefits of Joining Our Team

Supportive & Relaxed Work Environment

We foster a culture that prioritises employee well-being, collaboration, and flexibility. Our workplace is designed to be inclusive, respectful, and empowering, where your voice matters and your contributions are valued.

Performance-Based Rewards

Enjoy competitive commission structures and performance bonuses that recognise both individual achievements and team success. We believe in celebrating excellence and rewarding hard work.

Ergonomic & Modern Office Setup

Our workspace is equipped with high-quality adjustable chairs and standing desks to promote comfort, health, and productivity. We're committed to creating a physical environment that supports your best work.

Clear & Scalable Career Progression

Whether you're just starting out or looking to advance, we offer clearly defined career paths with opportunities to grow into leadership, specialist, or cross-functional roles. Your development is our priority.

Investment in Learning & Development

We actively support internal training and upskilling, including access to paid certifications, apprenticeships, and degree-apprenticeship programmes. We're committed to helping you build a career, not just a job.

If you are passionate about technology and eager to make a difference in customer experiences, we invite you to apply for this exciting opportunity at Disking International Ltd!

Job Types: Full-time, Part-time, Apprenticeship

Pay: From 22,000.00 per year

Expected hours: No less than 20 per week

Work Location: In person