Job Description

Are you an experienced Internet Engineer ready to join a team of connectivity experts?

Baltic Broadband simplifies the complex world of internet connectivity, providing premium solutions for businesses tired of poor service, slow delivery, and complex jargon. We are the go-to provider for businesses serious about their internet access.

We manage a national connectivity network, a large Internet of Things (LoRaWAN) network, and specialise in high-end internet engineering to deliver personalised solutions, such as low-latency connections for demanding applications like gaming, gambling, and virtual reality.

We offer a rewarding career with competitive pay and excellent benefits, including a 30-day annual leave package, a bonus scheme, free gym membership, free home broadband, and your birthday off.-

----What a Typical Day Looks Like:

As an Internet Engineer, you'll be involved in a variety of key activities:

Support Desk Management:

Providing awesome tech support, troubleshooting client connectivity issues, and performing monitoring and maintenance on client devices.

Workshop and Logistics:

Building and preparing kit for client jobs, maintaining stock, and running our busy workshops.

Internal Systems:

Offering expert technical assistance to ensure our internal systems run efficiently.

Documentation:

Creating and updating documentation for our ever-expanding network.

Installation Support:

Working with installation teams, providing support as required.

Project Management:

Coordinating resources and personnel to manage client installations.

Innovation:

Brainstorming with fellow Engineers to continually improve Baltic Broadband's services.
-----Is This Job for You?

This role requires a dedicated professional who thrives on detail, problem-solving, and providing outstanding customer service.Essential Requirements:

Experience:

6+ years of commercial experience in an IT/Service Provider environment.

Availability:

Hold a valid UK driving licence and be willing to participate in an on-call rota for emergencies.

Communication:

Excellent written and verbal communication skills. Comfortable explaining technical concepts to anyone, with strong documentation skills (using trouble-ticketing systems and phone support).

Professionalism:

Demonstrate commercial awareness, deliver high-quality work with minimal supervision, and thrive on providing outstanding customer support.

Independence:

Highly motivated, driven, and capable of working independently, volunteering for new challenges.

Technical Diagnosis:

Proficient in diagnosing and troubleshooting across LAN, WAN, Wireless, and Firewall technologies.
Extra Awesome (Nice to Have):

Experience with Antennas, Fixed Wireless Access/Mobile, and Linux Administration. Experience with Virtual Machines (e.g., VMWare). Experience with project management. Experience with fibre/splicing.
-----How to Apply

To succeed in this broad and busy role, you'll need experience across most of the above points and a commitment to working within our small, fun, and friendly local Liverpool business as we enter our next phase of expansion.

Please submit a CV with a detailed cover letter.

Your cover letter must provide specific examples of how you meet all of the Essential Requirements listed above.

Applications that do not clearly address the

essential requirements

will not be considered.

Please send your CV and cover letter to jobs@balticbroadband.com.

No agencies, please. Baltic Broadband recruits directly.

Job Types: Full-time, Permanent

Pay: 33,500.00-36,000.00 per year

Benefits:

Company events Company pension Employee discount Gym membership On-site gym On-site parking
Work Location: In person