Job Description

We're a fast-paced managed IT services provider for the creative industry, proudly serving 5,000+ users and 100+ businesses from our London base. Our success is built on a strong culture, exceptional people, and an unrelenting focus on quality.

Role Overview:

We are seeking a motivated and enthusiastic Solutions Engineer with a particular focus on infrastructure management to join our growing team. This is an ideal opportunity for someone with 3+ years of experience in IT infrastructure and support, particularly with a Managed Service Provider. The role will primarily involve providing advanced 3rd-line support and contributing to various client-facing projects. You will be expected to troubleshoot, resolve technical issues, and act as an escalation point for more junior engineers.

Other businesses may call this role Junior Infrastructure Engineer, IT Support Engineer, 3rd Line Support Engineer, IT Systems Administrator, Technical Support Engineer, Server Support Engineer, Infrastructure Support Engineer, IT Service Engineer, Support Engineer, Windows Server Engineer, IT Engineer, Technical Consultant, IT Technician, Systems Support Engineer.

Responsibilities:

Provide senior technical support and troubleshooting for clients, both remotely and on-site. Assist in server configuration, installation, and management, including virtual environments using Hyper-V. Support enterprise-level backup solutions, particularly Veeam, and ensure timely backups and data recovery. Manage client networks, ensuring proper configurations for wired and wireless networks including surveys and audits. Lead the implementation of cloud-based services such as Microsoft 365, Mimecast, Google Apps, Microsoft Intune, and Microsoft Teams. Act as a point of escalation for 1st and 2nd-line support engineers and collaborate with senior engineers. Work on various IT projects such as infrastructure upgrades, system migrations, and server virtualisation. Contribute to the preparation and maintenance of detailed technical documentation. Maintain a high standard of customer service, managing client expectations, and resolving issues effectively.
Technical Skills:

Strong experience with Windows Server management, including Active Directory, DNS, DHCP, Group Policies, and WDS. Hands-on experience with server virtualisation technologies (Hyper-V). Expertise in Veeam Backup & Replication, with a strong focus on data protection and disaster recovery. Solid networking knowledge (TCP/IP, VLANs, DNS, DHCP, VPN, and routing protocols). Cloud storage solutions: Experience with Lucidlink and Egnyte for managing remote file storage. Proficient in Microsoft Intune for MDM and MAM administration. Experience with MDT (Microsoft Deployment Toolkit) for OS imaging and deployments. Familiarity with security solutions such as Microsoft Defender for Endpoint, Sophos, or Bitdefender.
The Package

Working hours will be 40 hours a week during standard business hours (Monday - Friday, between 9am - 6pm UK time) Perks including quarterly and annual staff awards, funded social events, referral bonuses Flexible working arrangement, including work-from-home Fridays and an additional balance of remote workdays available to all staff. 22 days' annual leave plus Bank Holidays increasing up to 25 days over the length of your tenure. Continual professional development plans, learning and development opportunities.
Lyon Managed Services are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.

Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants; however, we thank you for understanding this is not always possible for unsuccessful applicants.

Job Types: Full-time, Permanent

Pay: 32,420.00-42,030.68 per year

Benefits:

Canteen Company events Company pension Cycle to work scheme Discounted or free food Referral programme Sick pay Transport links Work from home
Work Location: In person