Job Description

About FibreCRM

FibreCRM is a fast-growing software company specialising in CRM, client onboarding, and compliance solutions for UK accounting firms. Our platform helps firms streamline client relationships, manage risk, and meet KYC/AML requirements - all while integrating seamlessly with leading practice management systems such as IRIS, CCH, and Xero.

We're looking for a

Technical Support Engineer

with a positive, can-do attitude to join our friendly, innovative team. This is a great opportunity for someone with 1-2 years' experience in software or IT support who is eager to grow their career in the SaaS sector.

What you'll be doing

As a Technical Support Engineer, you'll be the first point of contact for customers and play a vital role in ensuring our clients get the best from FibreCRM. Day to day you will:

Provide front-line technical support via Freshdesk (tickets, email, calls) Troubleshoot issues with CRM systems, integrations, and automations Liaise with developers and the Product Manager to resolve software bugs Assist with software testing and documenting issues for Jira Write and maintain knowledge-base articles and guides for customers Support continuous improvements to our support processes and tools

What we're looking for

We're open to training the right candidate, but ideally you'll bring:

At least 1-2 years' experience in a technical support or IT support role Excellent written and spoken communication skills, with strong grammar A positive, proactive, and problem-solving mindset able to work under pressure in a fast-paced environment Familiarity with any of the following (training provided if needed): CRM systems Freshdesk Jira AI tools Low-code automation platforms (e.g. Zapier, n8n, Make.com) Report writers / business intelligence tools / basic SQL knowledge

What's in it for you

Competitive salary + pension Significant perks and benefits package Hybrid working with flexibility around hours Training and professional development opportunities The chance to work in a growing SaaS company with real career progression A supportive, collaborative culture where your ideas are valued

How to Apply:

Send your CV and a short cover note to

careers@fibrecrm.com

telling us why you'd be a great fit for the role.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

Flexitime Free parking On-site parking Work from home
Work Location: Hybrid remote in Redruth TR15 3PL