Job Description

Job Title:

Technical Support Engineer

Location:

Telford, Shropshire, UK (with travel across the UK)

Department:

Engineering & Customer Support, Robotics &Automation.

Reports To:

Operations Manager

About Bauromat UK

Bauromat UK is a leading provider of automation and robotic systems, delivering innovative solutions across various industries. We pride ourselves on our commitment to excellence, customer satisfaction, and continuous improvement.

Role Overview

We are seeking a proactive and customer-oriented Technical Support Engineer to join our dynamic team. This role involves providing technical assistance on projects, conducting customer trials and demonstrations, and offering ongoing support to our clients. The ideal candidate will be enthusiastic about technology, possess excellent interpersonal skills, and be willing to travel within the UK. There is potential for progression into a Service Management role for the right candidate.

Key Responsibilities

Provide technical assistance and support on automation and robotic projects from inception to completion. Conduct customer trials and demonstrations to showcase system capabilities and benefits. Offer prompt and effective technical support to customers, addressing inquiries and resolving issues. Collaborate with the engineering team to ensure seamless integration and functionality of systems. Document technical procedures, solutions, and best practices for internal and customer reference. Maintain up-to-date knowledge of industry trends, products, and technologies. Travel to customer sites across the UK for installations, support, and training sessions.

Qualifications and Skills

Strong Engineering knowledge. Proven experience in a technical support or engineering role, within automation or robotics. and a strong knowledge of Kuka, Fanuc, Yaskawa and ABB. Strong knowledge of programming, commissionlong of robotic systems. Strong problem-solving and maintenance skills and the ability to troubleshoot complex systems. Excellent communication and interpersonal skills, with a customer-focused approach. Willingness to travel within the UK as required. Familiarity with robotic systems, PLCs, and automation technologies is advantageous.

Desirable Attributes

Self-motivated and able to work independently as well as part of a team. Adaptable and open to learning new technologies and methodologies. Strong organizational skills and attention to detail. A proactive approach to identifying and implementing improvements.

Benefits

Competitive salary Opportunities for professional development and career progression. Possible Company vehicle or pool vehicle for site visits. Supportive and collaborative work environment.
This role is ideal for individuals passionate about technology and customer service, looking to make a significant impact in the automation industry. If you are ready to take on a challenging and rewarding position with opportunities for growth, we encourage you to apply.

Job Type: Full-time

Pay: From 40,000.00 per year

Benefits:

On-site parking
Schedule:

Monday to Friday
Application question(s):

How many years experience do you have working in the robotics and automation industry? Do you have experience programming, commissioning or maintaining robots?
Work Location: Hybrid remote in Telford TF3 3AT