Job Description

Location:

Sussex (Field-Based & Remote)

Employment Type:

Full-Time

Salary:

Competitive, dependent on experience

Hours:

Standard business hours with occasional out-of-hours support (emergency rota)

About the Role

We are seeking a technically minded, customer-focused individual to join our team as a

Technical Support & EPOS Installation Technician

. You will be

fully trained

to install and configure

EPOS (Electronic Point of Sale)

systems at customer sites across

Sussex

, as well as providing ongoing

remote technical support

.

This role is ideal for someone with strong IT aptitude, problem-solving skills, and a passion for helping businesses leverage technology. You'll work closely with our support and development teams to ensure customers receive excellent service from installation to ongoing usage.

Key Responsibilities

On-site installation and configuration of EPOS systems for new and existing business clients Providing remote support via phone, email, and remote desktop tools for troubleshooting and training Diagnosing and resolving hardware, software, and network issues related to EPOS systems Maintaining accurate records of support requests, system configurations, and client interactions Participating in an

emergency out-of-hours phone support rota

Liaising with software developers and internal teams to escalate complex issues Ensuring high levels of customer satisfaction and professionalism during every client interaction

Required Skills & Experience

Good technical understanding of computers, networks, and common operating systems Excellent problem-solving, communication, and customer service skills Ability to learn and adapt quickly to new systems and procedures Full

UK driving licence

and access to a

reliable vehicle

Comfortable working independently and managing time effectively

Desirable (But Not Essential)

Previous experience supporting or installing

EPOS systems

Basic

software development

or scripting experience (e.g. Python, SQL, or web technologies) Familiarity with networking concepts (e.g. IP addressing, routers, firewalls) Experience supporting businesses in retail or hospitality environments

What We Offer

Full, structured training on our EPOS systems and support tools Company laptop and phone Mileage and expenses reimbursement for travel Opportunity to work with a growing tech-driven company in a customer-facing role Career development opportunities within technical support, field engineering, or software
Job Types: Full-time, Permanent

Pay: 24,420.00-31,000.00 per year

Benefits:

On-site parking
Work Location: In person