Job Description

About the role

This role will manage several elements of the Technical Support function which is part of a wider



Technical Services department. The Technical Support function primary responsibilities include



management of the Bidfood Quality Management System, customers technical management internal and



external, customer complaint management, product quarantine and recall, product analysis, EHO & TSO



liaison, internal audit schedule, and external certification management (BRCGS, MSC, Organic, Red



Tractor).





The Technical Services Manager must be a technical expert to the business who will lead a drive on



customer support and service excellence which is always essential and throughout the team.





You will be required to operate at a high level across food technical, marketing, contracts and tenders



and commercial teams. Excellent communication skills are essential. Your team must provide timely



expert food and non-food technical support and advice on the enquiries received every period. Timely



complaint management including handling injurious to health and alleged foreign body is a core



responsibility and the Technical Assistant's in the team should strive to become technical services



experts and be able to answer any food of non-food related questions real time.

About us

Our journey began back in 1929. Since then, we've continued to build a strong and resilient business with a great future. It's why we believe we're the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you'll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more A pension - contribute 4% and we'll match you (after year 1, we'll match your contributions up to 6%). Life cover that you can increase. Access to confidential support and counselling, when you need it. A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink. Get paid as you earn - access to up to 20% of your pay before payday. Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We're on a journey towards creating the best possible workplace. We've got some way to go, but we're building a diverse and caring workforce. One that's filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!