Job Description

TECHNICAL SUPPORT OFFICER - FULL TIME

Be part of a growing team shaping the future of property consultancy in the North of England.

Here at Storm Tempest we are entering an exciting new chapter of growth and development across the North of England. To support our continued success, we're looking for a capable and enthusiastic Project Support Officer to join our dedicated team.

Storm Tempest provide Retrofit Surveying Services to our clients to support them in the delivery of vital energy improvement measures to their housing stock. We are passionate about helping households reduce energy costs, improve comfort, and support the UK's journey to net zero. We're looking for an organised, detail-oriented project support officer to help and support our growing Retrofit team. This role is key to ensuring the smooth management of our Retrofit projects from initial submission through to compliance and completion.

Responsible to:

Director / Associate Directors

Line Manager:

Associate Director (Retrofit Services)

Hours:

37.5 hours per week Monday to Friday working three consecutive days (one hour unpaid lunch-break each day)

Location:

Office based at 3 Apollo Court, Koppers Way, Monkton Business Park South, Hebburn, NE31 2ES

Duration:

Permanent position.

Salary:

26-27k

Who we are...

Established in 2005, Storm Tempest Property Consultancy is a multidisciplinary practice providing a wide range of professional building surveying, design and asset management services.

We specialise in providing tailored technical and strategic solutions for clients with existing property portfolios, primarily working in the public sector, including social housing, education and health.

Storm Tempest's business objective has always been to provide excellent customer service, based on our wealth of experience of managing property portfolios, together with our knowledge of the construction industry, to ensure that we add value to our clients' business operations.

The Role

We are looking for a motivated and organised Technical Support Officer to join our Retrofit team. This role plays a key part in supporting our retrofit projects and ensuring smooth coordination across our surveying and delivery teams. The role will also entail supporting our Building Surveying Team in providing document control. Excellent oral communication and proficiency in using Microsoft Office is essential to fulfil this role.

Key Responsibilities

Liaise with the Retrofit Coordinator, Retrofit Designer, and Retrofit Assessor to ensure project information is up to date and actions are followed through. Book and schedule site visits for surveying staff via phone and within MS Outlook calendars/diaries. Communicate with residents to arrange appointments and provide clear information about the retrofit process. Maintain and update project spreadsheets, trackers, and databases to monitor progress. Perform accurate data entry into retrofit software platforms and project management systems. Support the PMO team with document management, filing, and general administrative duties. Contribute to the continuous improvement of administrative systems and workflows.

What you will need...

Essential:

Strong organisational skills and attention to detail Excellent communication skills -- both written and verbal to make survey appointments. Proficient in the use of Microsoft Office (Excel, Word, Outlook) and data entry systems Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment. A proactive and team-oriented attitude.

Desired:

Business Administration qualification or relevant degree Knowledge of building / construction / surveying industry Experience with working with public sector clients Experience in Retrofit, Energy Efficiency, Construction, or Housing sectors.

Who we're looking for...

Excellent attention to detail and accuracy skills Committed and punctual Self-motivated and able to work independently and within a team Strong customer facing skills Proactive and innovative approach to problem solving Excellent verbal and communication skills at various levels Can work under pressure effectively to meet targets Flexible and adaptable

What we offer...

25 days holiday plus bank holidays rising to one additional annual leave per year of service up to a maximum of 30 days Dedicated and friendly workforce Full training in Retrofit Administration and PAS 2035 standards. Supportive and collaborative team environment Opportunities for professional development and career progression within the Property Consultancy and Retrofit sector.
Storm Tempest is an equal opportunities employer and welcome applications from a diverse range of backgrounds and cultures.

We'd love to hear from you! Please send your CV along with a covering letter telling us why you'd be a great fit for the role to info@stormtempest.com

Job Type: Full-time

Pay: 26,000.00-27,000.00 per year

Benefits:

Company pension On-site parking Sick pay Work from home
Work Location: In person

Application deadline: 23/01/2026