Job Description

Duties & responsibilities

The ideal candidate for this role is an engineer who has experience in a customer facing role in fluid monitoring and control engineering. The focus will be on internal sales administration and technical support of the Walchem controller, and Walchem, Sensorex and Pyxis sensor ranges. Including but not limited to:

Sales administration

Process sales orders on company CRM system Ensure accurate and complete record keeping across the sales cycle Keep customer records up to date

Technical support

Pre-sales technical assistance After-sales support services and technical back up Customer product training Occasional site visits Trouble shooting & fault finding

Product configuration and fabrication

Configure data networks for controllers Light product fabrication for custom plug and play configurations Collaborate on new innovative solutions to solve customer challenges

Account Management

Develop long-term relationships with customers, through managing and fulfilling their requirements Interpret customer specifications to provide the appropriate fluid monitoring & control solutions for their needs Meet regular sales targets and contribute to sales team projects Occasional travel to meet existing and prospective customers

Business development

Exhibit at trade shows Support marketing initiatives Follow up with warm leads

Candidate requirements

Essential:

Water treatment engineer experience

Previous experience in water treatment engineering, within a water treatment company or manufacturing environment.

Customer experience

Friendly outgoing manner, with 3 years' experience in a customer facing engineering role with an interest in sales and technical support.

Communication Skills

Clear and professional communicator with a positive confident manner on the telephone, in person and through email.GCSE or BTEC level 2 in a science or a technical subject and English.High level of accuracy in data entry, record keeping, and reviewing technical or commercial information.Good IT literacy, comfortable with Microsoft office packages and experience of using CRM/ERP systems.Able to work independently, good practical problem-solving skills and a willingness to support colleagues across different departments.

Qualifications

Attention to Detail

IT Literacy

Team Player with Initiative

Desirable:

Working knowledge of pH, REDOX (ORP), corrosion, dissolved oxygen, TDS/ conductivity and disinfection. Practical experience with remote communication techniques: routers, modems, LANs, BACnet or Modbus/TCP. Plastic solvent welding and basic wiring skills.

Package

5% employer pension contribution 25 days annual leave (including Christmas shutdown), plus bank holidays Bupa private health insurance Annual bonus
Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Application question(s):

This role requires the successful candidate to be in the office in Biggleswade 3 days a week and 2 days a week on the road with prospects and customers. Would this be desirable to you?
Experience:

Magnetic drive pumps: 2 years (required)
Work Location: In person