Job Description

The Opportunity: Technical Support Services Manager

Contract: Permanent

Salary: Dependant on experience, company car and 20% bonus

Location: Cannock

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.

The Impact you will have:

Comply with company SHEQ (Safety, Health, Environment and Quality) policies. Supporting SHEQ, Briggs Equipment and Briggs Group Business Units with formal technical investigation Providing an effective support function for all engineering resource with Briggs Equipment and Briggs Group Business Units Coordinating the field Technical support engineers to ensure timely resolutions of all issues, effectively utilizing relevant technology, Ensuring effective management of the Technical Ticket Portal and deliver findings on a monthly basis, supported with recommendations for improvement areas Analising and produce data to identify skill deficiencies and opportunities within in the field and implement corrective actions. Executing findings and continual fleet monitoring to make recommendations to reduce downtime Delivering feedback on all technical issues to Regional Engineering Business Managers for the region. Ensuring that all recommendations/closing reports and technical issues are logged formally and comprehensive reports are created and logged on the system and all action from the report are carried out Interacting with both internal/external customers and relevant manufacturers to resolve technical issues in a timely manner Holding a regular Technical Meetings with HYG on all technical issues and feed back to the business with the findings Through your team, ensure that all service Bulletins have been distributed to the relevant people Demonstrate effective leadership of the Technical Support Services Team. Ensuring effective communication with all team members, including, Comm Cells, one to one's and tool box talks, where training needs can be identified and performance standards can be set and achieved. Deliver a strategic succession plan within the Technical Support Services team, ensuring CPD of team members and resilience to the business

Additional Regular Commitments:


Liaise with the AMS team and through your team plan the activity of audits for the EA engineers. Liaise with Qualitas and plan activity of audits of Engineers Follow up repeat A defect identification and plan follow up audits for relevant Engineer

What will help you to excel in this role:

Accredited mechanical /electrical trade technical apprentice or equivalent Cert Ed or equivalent Valid driving License Extensive Product Knowledge Experience of oral and written communication Substantial PC Skills (PowerPoint, word, excel, email & internet) Significant knowledge of H&S, Environmental and Quality policy awareness & commitment

What you can expect from us:

Future development and career opportunities Company Car 20% bonus Contributory pension scheme with employer contributions up to 6% Profitshare bonus based on business performance Paycare and eyecare health scheme High street discounts

What's next

If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review * If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met