Job Description

Location:

Newcastle upon Tyne

Salary:

26,000-28,000 per annum

Type:

Full-time

About SPARK

SPARK is a fast-growing technology company providing cutting-edge EPoS systems and smart robotics to the hospitality industry across the UK. We are redefining hospitality management through seamless integration of EPoS, online ordering, reservations, loyalty programmes, and AI-driven service automation. Our sleek, modern hardware and user-friendly software platforms are built to improve operational efficiency and enhance the customer experience. Our Robotic Solutions work across a range of industries, from table service robots in restaurants to hotel room service robots all the way to cleaning robots in warehouses.

The Opportunity

We are looking for a reliable and tech-savvy

Technical Support Specialist

to join our growing operations team. You'll be the first line of support for customers using our EPoS systems and robotic solutions, helping diagnose issues, provide guidance, and escalate to engineering when needed. This role is ideal for someone who enjoys troubleshooting, has strong communication skills, and takes pride in delivering fast, effective technical help.

Key Responsibilities

Provide first-line technical support via phone, email, and remote access tools for EPoS terminals, Android tablets, and robotic systems Diagnose, troubleshoot, and resolve software and hardware issues across hospitality and cleaning tech environments Configure, pre-install, and test devices before shipping or deployment Conduct software version checks, remote POS updates, and general system health monitoring Support on-site or remote installations and coordinate with field engineers as needed Assist with merchant onboarding, including menu setup, user workflows, and integration checks Train clients and internal staff on system usage and troubleshooting best practices Relay technical issues and feature feedback to the development team Contribute to the internal knowledge base and user support documentation Track recurring issues and help improve the efficiency of future support processes

What We're Looking For

Previous experience in a tech support, IT helpdesk, or field support role Strong technical troubleshooting and problem-solving skills Clear and professional communication skills Enthusiasm for learning new technologies (e.g. robotics, cloud-based systems, PoS software) Detail-oriented with strong follow-through and task ownership Familiarity with ticketing systems, EPoS systems, Android devices, or IoT/robotics
Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Schedule:

Day shift Monday to Friday
Work Location: In person