Job Description

Technical Support Specialist

Full-Time | London, UK (Remote options available)

Salary: 26,000-31,000 DOE

Looking For:

A bright, organised, tech-confident individual who enjoys problem-solving, supporting customers, and helping keep systems running smoothly. Someone keen to learn, proactive, and ready to develop their technical skills within a growing tech company.

Job Overview

We are looking for a

Technical Support Specialist

to support our platform, assist restaurant partners with day-to-day technical needs, and help ensure everything runs smoothly behind the scenes.

This role involves setting up customer accounts, helping with basic system configurations, updating menus, checking call flows, troubleshooting small issues, and passing more complex problems to the development team. You don't need deep engineering knowledge -- just good technical aptitude, the ability to learn quickly, and confidence using online systems.

You'll be a key support to both our customers and internal team, helping ensure our technology is reliable, accurate, and easy to use.

Responsibilities

Assist with onboarding new restaurant partners by setting up accounts and inputting menus, opening hours, booking rules, and configurations. Make updates and adjustments to customer accounts as needed (menu changes, system tweaks, call flow adjustments). Monitor dashboards and identify issues such as call-flow problems, booking errors, or system alerts. Troubleshoot basic technical issues and escalate more complex ones to the development team. Assist with system testing and checking new features before release. Provide helpful and friendly support by phone or email when customers request changes or help. Keep documentation updated and track issue logs accurately. Work closely with the customer success team to support smooth day-to-day operations. Provide feedback to the product and tech teams on recurring issues or improvements. Looking for people who think outside the box and can offer creative ideas

Qualifications

Previous experience in a technical, support, administrative, or assistant role is beneficial. Strong technical aptitude -- able to learn software tools and systems quickly. Good communication skills, comfortable speaking with customers. Organised and detail-focused, with the ability to manage multiple tasks. Confident navigating dashboards, online tools, or configuration systems. Calm under pressure and comfortable solving small issues independently. A proactive attitude with a willingness to learn and grow.

Skills

Technical troubleshooting (basic) Data entry & system updates Organisation & attention to detail Clear communication Problem-solving Ability to work independently Customer awareness

Why Join Us?

Join a fast-growing technology company transforming how restaurants manage calls and bookings. Flexible work-from-home options, with access to a London office when needed. Full training and ongoing technical development opportunities. A supportive, collaborative team that values innovation and ownership. Opportunity to work closely with developers, product teams, and customers. Clear progression paths into senior technical support, product, QA, or operations roles.

Competitive salary of 26,000-31,000 depending on experience.

Job Type: Full-time

Pay: 26,000.00-31,000.00 per year

Benefits:

Work from home
Application question(s):

Have you studied Computer Science (or equivalent) in your education and if so at what level or qualification?
Education:

GCSE or equivalent (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Remote