Job Description

Location: London Area/ Basildon/ Remote

Overview of the Company:

Novoferm have the privilege to be Europe's largest system supplier of garage doors, doors, frames and door operators.

Our teams are made up of over 3,000 members who between them serve private, trade and industrial customers.

Since 1955 our policy to deliver quality over quantity is ingrained at the heart of our company, something fully represented by our values and endorsed withISO9001 accreditation.

Since 2003 Novoferm has been a proud part of the Japanese Sanwa family of companies.

Main purpose of the role:

To determine the exact requirements of our customers using effective communication, offer suggestions and suitable alternative options and collecting all necessary information in order to allow us to provide a quotation to the client or manufacturing/purchasing details to our suppliers. Liaise with the engineering teams to ensure they are fully aware of the customer requirements prior to commencing any work on site to ensure an exceptional customer experience.

Scope of the role:

To develop customer relationships and work with local FM companies in the view to increasing year on year spends. Report to the region and senior management team monthly on sales activities and order intake as actual vs target, this is to be individual and as a Technical Surveyor.

Communication is key, as you have to liaise with both the Depot Manager and Depot Supervisors, as well as the engineer teams on your survey results. Attention to detail is also paramount and excellent customer service has to be offered at all times.

Primary Objectives:

Internal Team Communication

Carrying Out Customer Surveys

Leading in Quotes & Orders Fast Turnarounds

Following up Quotes & Orders

Maximising Sales Opportunities

Obtaining Materials / Goods / Equipment Quotes

Attend Health & Safety Meetings

Support Marketing Campaigns & Digital Media

Identify Hazards on Customer Sites

Out of Hours Rota (if required)

Customer Enquiries

Managing Customer Relations

Identifying & Completing Manufacturing Details

Signing Off / Approving Supplier Drawings

Achieving Monthly Sales Target

Project Walkthroughs with Engineer Teams

Dealing with Customer Issues

Completing full Technical Surveys

Site & Vehicle Audits

Adhering to Quality Management Systems (QMS)

Risk Assessment Method Statements (RAMS)

Primary measures of effectiveness

Demonstrate product knowledge with features and benefits

Clear indication of the technical knowledge of the door industry (industrial/automatic)

Maximising Sales Opportunities / Quotes

Providing client base with flexible options to suit their requirements

Secondary objectives

To follow up with a customer post job completion to ensure customer satisfaction

The ability to complete reporting process to ensure proactive/effective planning / costing

Qualifications - Skills - Experience required for the role

Computer Literate

Well Organised

Good & Clear Communicator

Team Player

Work on own initiative

Good Planner

Strong Leader / Strong People Skills

Flexible

Confident with Measuring Tools

Driver License (Essential)

Punctual

Door Industry Knowledge (Essential)

Company Values

As a business, we recognise the importance of tailoring our decisions and actions around our company values and we are looking for an individual who can demonstrates these.

PROTECTING PEOPLE

We pride ourselves on having an impeccable safety culture. We constantly strive to improve our practices, in order to protect all personnel. We actively encourage reporting of near misses, assisting in the prevention of future accidents.

CUSTOMER FIRST

Our customer's success is our goal. We work for and with them to identify and deliver solutions that exceed expectations. We stay with them for the total life cycle of our products and services and ensure the safety of end-users and our people.

MOVING FORWARD

We are energised by the drive for continuous improvement. We anticipate and adapt to changing requirements and constantly seek ways to work smarter. We welcome new ideas with an open mind.

PERFORMANCE PROMISE

We keep our promises. We drive new ideas to realisation with speed and an obsession for customer-driven quality. We thrive on challenges and take pride in our "can do" attitude.

TOGETHERNESS & TRUST

We can win only by working together. We encourage participation, and we share information and ideas. We trust and respect each other and recognise good performance. Our behaviour is characterised by the highest ethical standards.

Job Types: Full-time, Permanent

Pay: 40,000.00 per year

Work Location: In person