Job Description

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.



We're looking for a creative, engaging, and highly skilled

Technical Training & eLearning Specialist

to design and deliver exceptional learning experiences across our organisation and to our customers. If you are passionate about helping others learn, confident delivering training in person and virtually, and excited by the prospect of producing high-quality digital learning content, we'd love to hear from you.

What we are looking for...

We're seeking a specialist with strong communication skills and a passion for learning. You'll act as a subject matter expert on the storm platform, creating and delivering training that empowers users to make the very best use of our award-winning technology. With a blend of live training delivery, digital content creation, and LMS administration, this role offers the chance to make a high-impact contribution to learning across our global customer base.

Location...

This role is based at our Bracknell, Berkshire head office. Frequent national and international travel will be required to support onsite client training.

Key responsibilities of the role...

Training Delivery: In-room and Virtual

Deliver engaging, effective training sessions for internal and external learners, both in person and online. Prepare lesson plans, materials, and facilities in advance of each session. Facilitate group work, discussion, and coaching to ensure an interactive learning experience. Ensure all training environments meet safety and compliance requirements. Test and refine new delivery methods to ensure smooth execution.

Digital Content and eLearning Creation

Use video, photo, and instructional design tools to produce high-quality digital training content. Create visually engaging eLearning materials aligned with our brand style and learning outcomes. Collaborate with subject matter experts to identify learning needs and design effective solutions. Produce supporting documents, guides, and supplementary materials. Ensure accessibility and inclusivity across all content.

Administration & Coordination

Schedule training sessions, manage invites, book rooms, and coordinate attendance. Maintain and update user profiles and content on the Learning Management System (LMS). Collect and analyse feedback, providing reports on attendance, satisfaction, and engagement. Produce internal learning collateral and process guidance as required.

About you...

Bachelor's degree or equivalent experience Experience delivering classroom and virtual training to a range of audiences Strong customer service skills and a confident, engaging training style Experience designing training content or instructional materials Comfortable working in a fast-paced environment with high-quality output Excellent communication, presentation, and interpersonal skills Ability to adapt delivery style for different audiences and learning needs Skilled in using content creation tools--including video editing and design software Strong attention to detail and a passion for continuous learning LMS administration experience (desirable) Experience in IT/telecoms/communications (desirable) Additional languages such as German, Dutch, Japanese, or Spanish (desirable)

About the Company...

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations.



Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.