Job Description

We are seeking an experienced Technical Training Manager to support our Head of Technical & Training (HTT) in the smooth running of our Training Centre. This role involves planning projects, delivering a range of internal and external courses, and supporting qualifications for technicians at all levels.
Key Responsibilities:

• Develop technical training courses for all levels: beginner, intermediate, and advanced.
• Deliver induction training for new starters, both skilled and unskilled, at our Chesterfield Training Centre.
• Collaborate with the HTT on business development projects.
• Support the development of new Training Team members (Regional Trainers).
• Identify technicians with performance gaps and develop tailored training plans.
• Deliver presentations and updates to Senior Management.
• Support the implementation and delivery of specialist training (e.g., ADAS Diagnostics, Telematics, Tools and Equipment).
• Assist the Internal Quality Assurer (IQA) in assessing qualifications (GQA & IMI).
• Provide technical overviews to internal and external customers.
• Evaluate products to ensure suitability and fitness for purpose.
• Maintain up-to-date technical documentation, including the Technicians Handbook and Technical Information Reports.
• Promote excellent customer service skills throughout the business.
• Travel across the UK, including overnight stays, as required.
• Work flexibly to meet business needs.

Key Skills and Knowledge:

• Strong industry knowledge in automotive glazing.
• Relevant qualifications in automotive glazing.
• Proven experience as a Technical Training Manager, Technical Trainer, or in a similar role.
• Experience in training, assessing, and developing automotive glazing technicians across all skill levels.
• Excellent communication skills, able to explain technical concepts clearly and simply.
• Track record in evaluating products for practical use.
• Proficient in Microsoft Office (Outlook, Word, Excel) and IT literacy.

About you:

• Able to think both analytically and creatively to find practical, effective solutions.
• Demonstrates a strong commercial focus and understands how activities add value to the business.
• Communicates confidently and clearly with colleagues, customers and senior stakeholders.
• Naturally customer focused, building positive relationships and understanding what matters most to the end user.
• Confident in decision making and willing to take responsibility when required.
• Passionate about developing both yourself and others to raise standards across the organisation.
• Adaptable and positive when managing change and responding to business needs.
• Highly organised, with strong planning and prioritisation skills.
• Works collaboratively and supportively as part of a wider team.
• Results focused, driving high standards and encouraging others to achieve success.

Skills Required