Job Description

BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers.
Our technology is used by some of the world's largest organisations, including nine of the world's top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company.
We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. We are made up of 120 individuals from more than 20 different countries.
Location : London
Salary : 50-70K (depending on experience)

We are looking for an experienced Technical Trainer to join our London office and build and lead BlueOptima's client training and onboarding function.
This is a newly created, full-time role that transitions training responsibilities previously managed jointly by the Product and Customer Success (CS) teams into a dedicated ownership position.
In this role, you will not only deliver impactful training sessions but also design the entire client education framework - establishing processes, standards, materials, and best practices that scale globally. You'll collaborate closely with Product, Customer Success, and Product Marketing to ensure every client understands how to adopt BlueOptima's solutions effectively and extract maximum value from them.
Responsibilities and Tasks:

• Build and own the training process: Design, document, and implement a scalable client training and onboarding framework from the ground up, ensuring consistency and quality across all clients.
• Develop, customize, and execute structured training programs aligned with the overall training framework, customer goals, user roles, and the specific needs of software engineering teams.
• Track and manage pre-training actions (such as and not limited to user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as and not limited to monitor user adoption, ensure that onboarding objectives are met, etc.).
• Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
• Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
• Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
• Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
• Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
• Monitor and assess the onboarding process's impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
• Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
• Define and track training success metrics, monitor adoption outcomes, and continuously improve the training process based on feedback and performance data.
• Collaborate cross-functionally with Product, Product Marketing, and CS teams to align training content and processes with new product features, client insights, and business objectives.

Qualifications

• Excellent Communication: Proficient in English, with outstanding written and verbal communication skills.
• Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
• Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers.
• STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC).
• Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas.
• Training Strategy Experience: Proven ability to design and establish training or onboarding processes, not only deliver them.
• Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery.
• Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams.

Good to have:

• Additional Languages: Proficiency in other languages is a plus.
• Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
• Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
• Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.

Additional Information
Your career progression:
In BlueOptima, we strive to strengthen your skills, widen your scope of work, and develop your career quickly. This is a foundational role, where you will build and formalise BlueOptima's client training and onboarding process from the ground up. As the company grows, you will have the opportunity to build and lead a dedicated training team, expanding your influence and responsibility.
Why join our team?
Culture and Growth:

• Global team with a creative, innovative and welcoming mindset.
• Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
• Freedom to create your own success story in a high performance environment.
• Training programs and Personal Development Plans for each employee

Benefits:

• 32 days of holidays (including bank holidays)
• Annual Leave purchase (up to 5 extra days)
• Work from Home Equipment allowance
• Flexible Work from Home - 2 days remote a week
• Flexible Work from Long Distance - 4 weeks a year
• 12 Weeks Paid Maternity and Paternity Leave
• Pet friendly office
• Sponsored Learning Opportunities
• Cycle2work scheme
• Team Socials

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Skills Required