Job Description

:Technical WriterLead I - Business AnalysisWho We Are:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.With us, youxe2x80x99ll create a boundless impact that transforms your careerxe2x80x94and the lives of people across the world.Visit us at UST.com.You Are:We are looking for an experienced Technical Writer to join our team. The ideal candidate will have a strong background in creating clear and concise technical documentation, with experience in writing release notes for software products. In this role, you will be responsible for producing high-quality content that communicates complex technical information to a variety of audiences. You will collaborate with cross-functional teams, including product managers, engineers, and QA, to create comprehensive documentation that supports software releases, new features, user guides, and more.The opportunity:xc2xb7 Write and maintain technical documentation, including user guides, API documentation, system architecture overviews, and release notes.xc2xb7 Write detailed and user-friendly release notes that clearly describe new features, enhancements, bug fixes, and any other changes in each release.xc2xb7 Collaborate with engineering, product management, and quality assurance teams to gather information on software updates and translate technical details into clear, concise documentation.xc2xb7 Ensure that release notes are accurate, well-organized, and aligned with the software versioning system.xc2xb7 Edit and proofread technical content to ensure clarity, consistency, and adherence to style guidelines.xc2xb7 Maintain a structured approach to version control for all documentation, ensuring updates are tracked and properly organized.xc2xb7 Contribute to the continuous improvement of internal documentation processes, helping to streamline workflows and improve efficiency.xc2xb7 Support the creation of knowledge base articles, FAQs, and troubleshooting guides.xc2xb7 Participate in team meetings to stay up-to-date on project timelines and upcoming releases.This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.What you need:xc2xb7 3-5 years of experience in technical writing, with a focus on creating clear and effective documentation for software products.xc2xb7 Strong experience writing release notes that convey technical information in an accessible and user-friendly way.xc2xb7 Strong communication skills with the ability to collaborate effectively with technical and non-technical stakeholders.xc2xb7 Ability to work independently and proactively, managing multiple documentation projects simultaneously.xc2xb7 Familiarity with software development life cycle, version control, and Agile methodologies.xc2xb7 Strong attention to detail and commitment to producing high-quality, accurate documentation.xc2xb7 Proficiency in documentation tools (e.g., Confluence, Microsoft Word, MadCap Flare, etc.) and knowledge of version control systems.xc2xb7 Basic understanding of HTML, CSS, or Markdown is a plus.xc2xb7 Bachelorxe2x80x99s degree in Technical Communication, Computer Science, or a related field.xc2xb7 Experience writing documentation for web-based or enterprise applications.xc2xb7 Familiarity with API documentation tools (e.g., Swagger, Postman).Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.Role Location: VirginiaCompensation Range: $70,000-$107,000BenefitsFull-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Companyxe2x80x99s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Companyxe2x80x99s 401(k) Retirement Plan with employer matching.Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Companyxe2x80x99s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.What we believe:We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.Humility:We will listen, learn, be empathetic and help selflessly in our interactions with everyone.Humanity:Through business, we will better the lives of those less fortunate than ourselves.Integrity:We honor our commitments and act with responsibility in all our relationships.Equal Employment Opportunity StatementUST is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and xe2x80x9cfair chancexe2x80x9d ordinances.UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.#UST#CB#LI-AP6Skills:Agile Methodologies,Html,CssAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worldxe2x80x99s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clientsxe2x80x99 organizations. With over 30,000 employees in 30 countries, UST builds for boundless impactxe2x80x94touching billions of lives in the process.

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