Job Description

Technician - Digital
What you'll be doing...
Technician - Digital
Working Pattern
Monday to Friday 06:00 - 15:00 (Flexible to meet the business needs)
Purpose
The main purpose is to provide day to day support for the Digital asset estate, Maintain Digital assets to high standards always, working closely with business users and Digital IT Team ensuring issues are addressed correctly.
You will ensure regular communication is made to the business on critical Issues. You will propose improvements on regular maintenance. You will also provide Digital Asset installation support and carry out commissioning in the field of newly installed assets.
Impact
Issue Management & SupportMonitor, Diagnosis, and investigation of new/existing faults out in the field. Escalate issues to relevant teams e.g. UK Incident Management, Local operations and Digital IT Actively monitoring Players via Mobile/Web Monitoring and act as necessary to resolve.

CommunicationRegular communication on issues via Zendesk ticketing system or via regional email groups and Line Manager/s. Strong communication with all business users. Provide documentation and information as required on critical incidents. Advise senior management of any new problems / solutions.

Maintenance & ImprovementsReplace IT equipment and Digital asset components External/Internal Cleaning of Digital assets ensuring high quality standards are maintained always. Reporting any issues in the field and implement plans to fix in a timely manner within agreed SLA's where possible. Actively plan & contribute to preventative maintenance activities and report any issues promptly Support colleagues from formats who may need to help on the Digital estate to help meet SLA's Provide support in other business areas where necessary.

Project SupportAssist with new project builds particularly in the commissioning processes (full training to be provided)


A little bit about you...
CapabilitiesExcellent interpersonal skills to build and sustain positive relationships with stakeholders, both internally and externally Confident to take the lead on digital support issues and have the confidence to work on challenging and complex support problems Tenacious and work with urgency on resolving incidents Systematic and timely approach to incident management Strong organisation skills and high attention to detail Excellent communication and documentation skills Operating Systems: Windows, POD Mobile, Web/Mobile Monitoring Basic understanding of networks Flexible working hours, late nights or weekends when required to meet the business needs support in other areas/formats of the business to meet operational SLA's

QualificationsOn the job training to be provided throughout the course of employment to meet the business/job role needs.

A little bit more about us...

We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers' problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way.

It's really important to us that we give as much to our colleagues as they give to us.
Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.
We believe that diversity of thought, experience and background provides the platform for great creativity,
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
About our recruitment process....
1. You find or get sent this job advert, read it, and feel like you're you'd be a great addition to the JCD family.
2. You send in your application to let us know you're interested.
3. We see your application, get excited, and give you a call.
4. You'll meet us twice, depending on the role prepare a presentation and we'll get to know each other.
5. You'll begin your journey with us, were excited to support and develop you throughout you career.