Job Description

Job Category: DC Ops
:
Your role
The Technician I is responsible for providing support in carrying out Service Requests, which may include basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is to assist in ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center.
What you'll do
Overall Responsibilities:

• Adheres to company safety policies, operational efficiency, and core values.
• Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests.
• Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment.
• Ensure compliance with company policies and regulations and Risk Assessments are carried out as appropriate, including executing customer request reporting and administration.
• Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives.
• Assist in other special projects/assignments as directed by Lead Technician or Supervisor.
• Participate in the continuous (24x7) Call Out team.
• Actively participate in training and development opportunities.
• Contribute observations and suggestions towards the improvement of data center effectiveness and efficiency.

What you'll need
Hard Skills

• Basic understanding of Telecommunications, IT, or electrotechnical environments.
• Familiarity with basic network infrastructure and measurement tools.
• Basic skills in optical fibre installations, wiring networks, electrical wiring, and network configurations.
• Basic problem analysis and troubleshooting skills.
• Basic communication skills including customer communication and handling customer requests / complaints.
• Good understanding of service-oriented software, tasks handling and administration

Knowledge of Microsoft office and Service Management applications (e.g. Excel)
Soft Skills: * Proactive and customer-focused mindset, demonstrating dedication to customer service and business goals.

• Attention to detail and a hands-on approach to tasks, exhibiting a willingness to learn and develop.
• Team-oriented mentality, with the ability to communicate effectively within the team and demonstrate.

About Us:
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx(TM)) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
To learn more about Digital Realty, please visit or follow us on .
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
Safely powering progress
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Skills Required