Job Description

Job Category: DC Ops
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Your role
The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will participate in the full continuous (24x7) Call Out team together with the other Technicians.
What you'll do

• Uphold company safety policies, operational efficiency, and core values.
• Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests.
• Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment.
• Responsible for drafting and ensuring the execution of assigned Operational procedures & processes, including Risk Assessment Method Statements (RAMS), Maintenance Operating Procedures (MOPs), and Standard Operating Procedures (SOPs).
• Contributes to the development of Emergency Operating Procedures and escalation procedures to ensure effective First Line Facility support
• Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
• Document progress, issues, outcomes, and contribute to continuous improvement initiatives.
• Provide supervision, training, mentoring, and guidance to technicians, contributing to team development efforts.
• Demonstrate proficiency in a wide range of essential skills, including troubleshooting.

What you'll need

• Proven experience in 'Telecommunications, IT or electrotechnical, Network Infra structure environment.
• Good understanding of structured network infrastructure and Industry measurement tools
• Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
• Excellent problem analyses skills
• Strong troubleshooting skills and RCA (Root Cause Analysis) capability
• Skilled in customer communication and handling customer requests / complaints Skilled in service-oriented software, tasks handling and administration
• Skilled in Microsoft office and Service Management applications (e.g. Excel)

About Us:
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx(TM)) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
To learn more about Digital Realty, please visit or follow us on .
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
Safely powering progress
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Skills Required