Job Description

As the Technology Experience Partner, you will collaborate with all areas of the business and our strategic IT partner to ensure the delivery of a first-class, innovative technology experience. You will be responsible for overseeing the technical management and development of our customer relationship management (CRM) system.

- Collaborate with staff across the organization to understand their current and future technology needs, translating them into a detailed roadmap for technology and digital improvement - Work with our strategic technology partner and other third-party suppliers to ensure the delivery of a high-quality IT experience in accordance with agreed contracts - Oversee the technical management and development of our CRM system, working closely with colleagues and our CRM developer to create and implement a detailed development roadmap - Lead and support projects aimed at improving the technology experience and transforming the business - Research, recommend, and implement new ideas and innovations in technology and digital - Provide technical advice and guidance on areas including digital, infrastructure, cyber security, hardware, and software - Support the development and implementation of key policies and procedures - Design and deliver training and support programs to increase technology literacy among staff and members - Undertake any other duties or ad hoc projects as reasonably requested in pursuance of the role

Grow and advance professionally as the Technology Experience Partner.|Shape technology systems and processes, making a meaningful impact.

- Strong working knowledge of the latest IT innovations and practices, including infrastructure, cyber security, and hardware - Experience managing relationships with third-party suppliers - Proven experience in managing complex IT change projects - Excellent interpersonal, written, and verbal communication skills - Ability to build relationships and act as a trusted advisor to staff across the organization, including senior stakeholders - Passion for change, innovation, and embedding environmental sustainability and equity, diversity, and belonging principles - Ability to lead and empower a team to deliver impact and achieve objectives

The Organization is a well-established and respected institution that has been making a significant impact in its field for many years. With a large and diverse membership base, we are committed to driving positive change and making a difference in society. Our vision is to create a world where individuals recognize and appreciate the value of our work. Through our innovative approach and strategic initiatives, we are continuously evolving and adapting to the changing needs of our industry.

- 25 days paid holiday per year, rising to 28 after five years of service - Private health insurance - Contributory pension scheme - Life cover - Interest-free season ticket loan - Free eyesight testing - Free Employee Assistance Programme - Hybrid working model offering a blend of home and office-based work

Michael Page