Job Description

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Technology Service Desk Administrator
Worcester based with a balance of home and office working
24,832 per year (pro rata)
35 hours per week
Temporary position for up to 6 months
We are looking for a Technology Service Desk Administrator to join our Technology Service Desk based at our Head Office in Worcester. The team acts as a first line service desk for any technical support queries that our end users may have. We support a wide range of hardware and applications. If you have a passion for giving high quality customer service whilst resolving queries this could be the role for you.
The role of Technology Service Desk Administrator will include:

• Speaking to our end users and dealing with straight forward queries such as password resets, permissions chases and data increases via phones and a chat function
• Being responsible for onboarding new starters and ensuring their account is enabled on their start date and multi factor authentication has been setup
• Updating tickets within our call logging system
• Logging support tickets with third parties and chasing for updates and timescales
• Supporting Team Leaders with admin tasks such as chasing open tickets, working through reports and updating rotas

Skills and experiences:

• A good working knowledge of Microsoft Office
• A background in Customer Service would be preferred with phone experience
• Experience of working in an administrative role and implementing processes
• An Ability to extract and interrogate data from computer systems
• An ability to easily adapt to tasks as required is essential
• Proven ability to work to deadlines and prioritise work loads for self and others

Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays (pro rata)
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is 24,832 per annum (pro rata)

(if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 9 October 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Skills Required