Job Description

Term: Permanent


Working hours: Full-time


Reports to: Head of IT


Team: IT Department


Location: London


About us

Successful businesses rely on a unique set of

ideas

and

people

. We help our clients protect and develop those vital assets, unlocking

possibilities

for future success.


From iconic brands and leading multinationals to pioneering start-ups, we are proud to work with a huge range of inspiring clients, helping them to turn their ideas into reality and get the best from - and for - their people.


Our people are not only exceptional at what they do, they also enjoy doing it and consistently give their best to a firm they're proud to be part of. This stems from our

firm culture

and our ethos of

bravery and kindness

. That ethos runs through everything we do, from our approach to recruitment, business practices, and DEI activities to the day-to-day environment in our office and our relationships with clients.


With an internationally minded team of more than 700 working across key areas of law - plus strategic partnerships around the world - we've got both the combination and calibre of legal experts it takes to enable our clients' businesses to thrive. Whether it is providing global employment law advice, managing a global IP portfolio or piecing together a multijurisdictional corporate transaction, we are able to have the right people, in the right place, at the right time.





About the team

This role sits within the IT team which comprises 40 plus technology specialists based in our London, Cardiff, Manchester and Belfast offices. Our role is to deliver industry-leading technology solutions for our clients, our staff and our communities, underpinning the firm's future products and services to enable business growth and enhance profitability.





About the role

The Technology Services Assistant role is to assist with a number of essential operations of the Technology team to deliver excellent customer service. The roles main tasks will be around creation of new joiners including hardware provisioning, processing leavers and other credential changes, they will work across the whole team on various tasks, projects and regular processes as required.


This varied role will require flexibility, quick learning, creativity with self-motivation, an interest in technology, an inquisitive nature and customer service skills are essential to enhance and develop this role. Training will be available where required.

Key responsibilities

The creation of new joiners in a timely manner including testing access to enhance the on-boarding process Amending access for movers within the firm Responsible for processing leavers and ensuring access to systems is proactively managed Managing hardware assets as part of the new joiner and leaver process Assisting helpdesk with overflow work from our helpdesk ticketing system where required for the smooth delivery of the service Assisting the team in hardware and software upgrades and rollouts often out of hours or at weekends


About you

You will have a professional manner, excellent communication and interpersonal skills, and have previous experience working within an office. You'll have a flexible nature and will enjoy working within a fast-paced team and will be highly organised. You'll also possess strong numeracy and attention to detail skills, which will be key within this role. We are looking for someone who is passionate about being a team player, who is keen to support others.


Our ideal candidate will be able to demonstrate:


Proficient in Microsoft Office and Windows technologies Ability to troubleshoot common hardware/software issues Ability to meet deadlines and adjust to changing priorities Ability to quickly gain new skills and knowledge when faced with new challenges Attention to detail is key in this role for the smooth running of the service Excellent verbal and written communication skills Open to asking questions and obtaining information in order to deliver the responsibilities of the role Working as part of a team to assist in delivering the Technology service Willing to work out of hours when required and at short notice


Additional information

At Lewis Silkin our ethos is simple. We strive to do the best for our clients, our people and the communities in which we operate. We recognise that an inclusive workplace allows for all kinds of ideas and thoughts, a variety of points of view that can trigger discussions or deliver innovative results, and a wide range of versatile skills and expertise. We are proud of the diversity within Lewis Silkin and of our culture that allows people to be themselves at work, ensuring we provide the best possible service to our clients. We are committed to supporting candidates throughout the recruitment process by supporting anyone who requires adjustments, in order to ensure they have the opportunity to perform at their best. All applicants will be considered equally and fairly. If you'd like to request any adjustments throughout the recruitment process, or would like to discuss flexible working patterns, please email the recruitment team in confidence (recruitment@lewissilkin.com).