Job Description

Opportunities have arisen for two Telecare Control Operators to join the Care Connect Service who provide a 24/7 countywide front line service.

WHAT IS INVOLVED?

You will:-
Assist in the provision of an equitable countywide Care Connect service Assist in the Control Centre in the monitoring of the Community Alarms, CCTV system and other related functions Be flexible providing support and various duties within the Care Connect service Maintain and promote independent living to the customer. Carrying out an assessment of the incident and contacting emergency services, GPs and next of kin.
The post has 12 hour rotating shift patterns consisting of days and nights.

Please note that hybrid working arrangements do not apply to this post.

We encourage you to contact Lisa Welsh, Control Centre Manager on 03000 267720 or via email on lisa.welsh@durham.gov.uk

WHAT WILL I NEED?

You will need to have 4 GCSEs (Graded A-C) or equivalent and a customer care background.



You will have excellent communication skills including the ability to take control in an emergency situation. You will have knowledge and experience of Information Technology and will have the ability to deal with and handle confidential information and sensitive issues.



Please refer to the attached person specification for the full criteria.

INTERVIEWS

Interviews will be held on Thursday 8 January 2026.



We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website (https://www.durham.gov.uk/article/26895/Rewards-and-benefits-if-you-work-for-us)



Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the Person Specification section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website (https://www.durham.gov.uk/article/2083/How-to-apply-for-a-job-with-us)



If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentREG@durham.gov.uk



We welcome applications from disabled people and those who are or consider themselves to be neurodivergent.



All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you dont miss any updates.

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