Job Description

Information

===============


Job Ref:

JS1384772GloTHIFTM


Location:


Gloucester, Gloucestershire, United Kingdom


Postcode:

GL


Type of contract:


Permanent


Salary:

26,232.04 - 26,232.04 Per Annum


Salary:

26232.04 to 26232.04 Per Annum


Posted Date:


Thursday, August 28, 2025


Closing Date:


Friday, September 12, 2025


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Telecare Healthcare Installer


Location: Forest of Dean


Contract Type: 12 months Fixed Term


Hours: 37.5


Salary: 26232.04


We are seeking a dedicated and customer-focused Telehealthcare Installer to join our team on a 12-month fixed-term contract in the Forest of Dean area. This role plays a crucial part in supporting the national Analogue to Digital Telecare Switch, ensuring our service users experience a smooth transition with minimal disruption.


As a Telecare Installer, you will visit customers in their homes to install, upgrade, and test digital telecare equipment. You will also provide basic user guidance, ensuring all equipment is functioning correctly and that users feel confident and supported.


This role includes participation in a weekend on-call rota, responding to urgent installation or maintenance issues outside of regular working hours.




Key Accountabilities & Responsbilities


To support the delivery of the company's Technology Enabled Care Services (TECS) installation and maintenance services by applying specialist knowledge and skills. Programming, demonstrating and installing technology in clients homes and other premises which will sometimes necessitate some basic DIY skills e.g. fit smoke detectors, key safes etc.... To promote understanding with service users of how their technology solution works, providing clear explanation, instruction and provision of supporting literature. To effectively manage individual workload to deliver timely appointments in accordance with internal KPIs and external audits. To deliver excellent customer service when visiting service users' homes to install and maintain equipment. Maintain, repair or replace equipment as necessary and replace batteries in equipment on both a planned and responsive basis. To arrange removal and if necessary remove equipment no longer required and assist in stock management requirements. Assist as required with asset management, stock control measures including storage, tracking, and recycling in line with established procedures Complete client assessments and obtain client details for inputting on call handling database Responsible for safe use of vehicles, tools and equipment in line with Taking Care policy and procedures





Benefits


34 days holiday which is inclusive of bank holidays and your birthday off! Opportunity to partake in Shareplan Life Insurance and Medical Insurance Lite Wellness Programmes Volunteering day Pensions scheme Long Service Awards, Discount Scheme, On-site Parking and Casual dress Cycle to Work Scheme

Additional Information - Role subject to basic DBS and reference checks in line with our security policy.


Closing date: 12th September