Job Description

As a Telecom Support Specialist your primary focus will be on supporting the Telecom Operations Team. This will involve managing the new and existing customer queries.

The ideal candidate for this position possesses exceptional communication skills with a proactive attitude. Previous experience in a similar role within the Telecom industry (UCaaS, CCaaS, Broadband connectivity) is desirable but not essential as full training will be given.

Your new role:

Full Training provided on Simplicity products, services & processes Answer calls and e-mails in line with team KPI's. Develop and maintain a complete understanding of our products and ongoing releases. Technical fault analysis & troubleshooting. Assist the Engineers remotely. (Commissioning, testing and updating web portal after installation of products,). Meeting the client's standards of Service Levels within strict timescales Working with other teams within our company to build understanding and consistency of process and approach where applicable. Keeping accurate records regarding customer queries on the database. Keeping up to date with knowledge of the company's product / service portfolio and attending regular training sessions accordingly. Reporting and escalating where required any errors or problems to management when necessary Working within a team and keeping a pleasant working environment

Ability and Skills

Experience operating in a customer-focused role Excellent telephone manners, customer service skills Proactive and positive with a Can-Do attitude Effective time management and organisational skills A logical approach to problem solving Attention to detail Decision making Ability to work under pressure and within time constraints Punctual and good attendance

COMPANY BENEFITS

Full training provided Modern office environment with an excellent company culture. Regular company and team social events, including Summer and Christmas parties. Pension scheme. 1 additional annual leave day for each year of service (capped at 5 additional days) BUPA healthcare cover after probation period. Referral program. Onsite free parking. Complimentary tea and coffee facilities.

OUR CULTURE

At Simplicity Group, we place great emphasis on our company culture. We believe that teamwork is essential to our success and strive to foster a supportive and collaborative environment. As a company that invests in its employees, this is a rare opportunity to join a dynamic and high-performing team where personal growth and development is encouraged.

EQUAL OPPORTUNITIES

Simplicity Group Ltd is committed to equal employment opportunities and considers all individuals for employment regardless of their background, with a focus on merit and qualifications for the job. All candidates will be subject to necessary identity, security, and reference verifications as part of the recruitment process. The company respects the privacy of all individuals and handles personal data in accordance with General Data Protection Regulation (GDPR) and related best practices. The processing of personal data is carried out in compliance with Simplicity Group Ltd's recruitment processes.

Job Type: Full-time

Pay: 24,500.00-28,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee mentoring programme Free parking On-site parking Private medical insurance Referral programme
Application question(s):

Do you require a work visa permit? Do you currently live in Northern Ireland Do you have previous Telecom experience e.g. UCaaS, CCaas, VOIP, Broadband / Data Connectivity? Are you able to commutate to our head office in Belfast, Monday to Friday 8:30am to 5pm?
Experience:

customer support: 2 years (preferred)
Work Location: In person