Job Description

We are seeking a skilled and proactive Installation & Maintenance Engineer. The successful candidate will be responsible for the installation, configuration, and ongoing support of hosted and on-premises telephony systems in the London region. This is a field-based role, requiring frequent travel and a strong commitment to delivering high-quality service and customer satisfaction.
Key Responsibilities

• Install, configure, and maintain a range of telephony systems (hosted and on-premises).
• Diagnose, troubleshoot, and resolve technical faults both on-site and remotely.
• Perform network and infrastructure checks to ensure optimal telephony performance.
• Collaborate with project teams to deliver installations within set timescales.
• Provide end-user training and complete thorough system handovers.
• Maintain accurate service records, documentation, and configuration details.
• Uphold company standards for professionalism, safety, and customer care.

Skills & Experience

• Proven experience working with telephony systems such as Microsoft Teams, IPECS, and Gamma.
• Strong understanding of SIP, LAN/WAN, firewalls, and general networking principles.
• Excellent fault-finding and problem-solving skills.
• Outstanding communication and customer service abilities.
• Ability to work independently as well as collaboratively within a team.
• Strong time management and organisational skills to handle multiple projects.
• Full UK driving licence (essential).

Benefits

• Company vehicle and fuel card
• Death in Service cover
• Pension scheme
• Access to Perkbox employee benefits

Apply with HRGO

Skills Required