Job Description

Job Title: Customer Service Advisor - Telecommunications

Location:

BLACKBURN - Office based only

Contract Type:

Full-time

Salary:

22,222 Per Anum

Job Purpose

We are seeking a professional and motivated

Customer Service Advisor

to join our team within the telecommunications sector. The successful candidate will play a key role in supporting our business customers, delivering a high level of service, and ensuring all enquiries are handled efficiently and professionally.

Key Responsibilities

Act as the first point of contact for business customers, providing prompt and accurate responses to queries via telephone, email, and online channels. Handle account-related enquiries, service requests, and issue resolution in a professional and timely manner. Build and maintain strong customer relationships by demonstrating excellent communication and interpersonal skills. Accurately record and update customer information in the CRM system. Work collaboratively with colleagues and other departments to resolve complex issues and ensure customer satisfaction. Provide clear guidance and support to customers on telecommunications products, services, and solutions. Meet service-level agreements (SLAs) and contribute to achieving departmental performance targets.

Skills & Experience

Previous experience in a customer service role, preferably within telecommunications or a related industry (desirable but not essential). Excellent communication skills - both verbal and written - with the ability to adapt style to suit business customers. Strong problem-solving abilities and a professional approach to managing challenging situations. High level of accuracy and attention to detail when handling customer accounts and information. Ability to work under pressure while maintaining a positive and professional manner. Proficiency in using IT systems, including Microsoft Office and CRM platforms.

What We Offer

Competitive salary and benefits package. Training and development opportunities to support career progression. A supportive and collaborative team environment. The opportunity to work with leading telecommunications products and services.

How to Apply:

If you are passionate about delivering outstanding customer service and are looking for the next step in your career within telecommunications, we would love to hear from you.

Job Type: Full-time

Pay: Up to 12.21 per hour

Expected hours: 35 per week

Benefits:

Company pension Employee discount On-site parking
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person