Telecoms Customer Service Engineer

Birmingham, United Kingdom

Job Description


Are you looking for a company that values its employees and provides a fun and caring environment? This role is perfect for you!

If you love helping people solve their telecoms queries on the phone, this is the job for you!

Based near Wolverhampton, your role will involve liaising with customers throughout providing support and advice, where necessary.

You will be part of a company that is committed to providing an exceptional level of delivery at all times



Being used to managing your own workload and working autonomously will stand you in good stead for enjoying this job.

You will ideally have experience in telecoms, ideally including experience of VoIP.



You will be confident in all aspects of customer service.

Speaking with lovely, happy customers to help them with their telephone system will be part of your day. Having a cheerful and friendly outlook is a key aspect of this role.

You will have the chance to be involved in first line support, running tests and identifying issues.

Remote support via online portals will also be something you will be trained in.



You will be confident in providing initial training to clients and the role will involve a timely, friendly and efficient handover service upon final set-up.


The opportunity to offer additional services to clients, such as music-on-hold, mobile phones and further handsets is also available.

The role offers a fantastic career in telecoms, along with a competitive salary of up to £23k and excellent benefits, including 23 days’ holiday, increasing with length of service.

Monday – Friday 9am – 5:30pm, office-based.

You'll be based in modern and bright offices with lots of windows to look out of. Although that won't matter to you as you'll be busy cramming your day with helping happy customers!

The company is a name you're going to be hearing a lot more of as this year is going to bring enormous expansion for them.

Other fantastic benefits include employee shopping discounts, life cover and healthcare.

I appreciate your CV may not be up-to-date...no problem, just send me what you have. We can chat through and fill in the gaps.

Please call me on: 01935 317654, e-mail me: ry@coconutlime.co.uk or look me up on LinkedIn - not many Rowena Youngs at Coconut Lime around!

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Job Detail

  • Job Id
    JD1701237
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Birmingham, United Kingdom
  • Education
    Not mentioned