Job Description

Rotating Shift (covering 24 hours/7 days a week)
A vacancy has arisen for a Telecoms Service Advisor to join the busy Switchboard Department at Queen Alexandra.
Duties involve responding to emergency calls and alarms such as major incident, fire and cardiac arrest.
Good communication skills are necessary for this post as well as the ability to work as part of a team. A smart appearance is essential, at all times.
This post is monthly paid which will include unsocial payments when worked between 8.00pm and 6.00am including weekends.
A generous annual leave entitlement is given and there is an opportunity to join the NHS pension scheme.
In line with Trust guidelines this post requires candidates to provide 3 years of employment and/or professional references.
Main duties of the job
To operate and maintain a customer focused efficient, fast and accurate telecommunications service, which incorporates Switchboard, administration duties and the co-ordination of all emergency procedures connected with Queen Alexandra Hospital.
Equipment Used
ISDX 3000 Switchboard
VIP Answering and Voicemail Systems
Tiger Call Logging System
Page One Paging System
Multi-tone Internal Bleep System
Radio System
Alarm panels
Please see full Attached
About us
Equans working in Partnership with Portsmouth Hospitals University NHS Trust.
PHU NHS Trust was rated good by the CQC in its recent inspection. In July 2020 it became a university hospital, we will work to drive benefits for patients, colleagues by embedding research, education and training across the Trust.
The Trusts main hub is the QA Hospital, which started as a military hospital over a century ago. It is one of the largest, modern hospitals on the south coast, with 1,200 beds. It provides comprehensive secondary care and specialist services to a local population of 675,000 people across SE Hampshire. With over 7,300 staff it is the largest employer in Portsmouth.
Being You @ PHU
Our patients are from all walks of life and so are we. If you share our values and enthusiasm for getting it right for patients, colleagues and our community you will find a home at Portsmouth Hospitals University NHS Trust (PHU).
In recruiting we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation and beliefs
Details
Date posted
14 January 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year
Contract
Permanent
Working pattern
Full-time
Reference number
C9192-26-0000
Job locations
Queen Alexandra Hospital
Southwick Hill Road
Portsmouth
Hampshire
PO6 3LY
Job description
Job responsibilities
To provide PHU Trust with a highly efficient, effective and polite service by telephone and face to face as directed by the Manager.
To respond to all emergency calls and alarms ie: major incident, fire and cardiac arrest, flat baby, etc. reacting swiftly and correctly and in the correct sequence to ensure all relevant persons are contacted according to the hospital/Trust procedures.
To ensure accurate information is always available and recorded as required, reporting and liaise with the appropriate companies for any telephone or alarm faults.
Co-ordinate the booking of official taxis as required, including maintaining an economic use of the service. Examine and prepare accounts before authorisation of each journey.
Assist with the recording and to complete the costing of private calls connected through the system, including invoicing and monitoring of private accounts and scheduled submission of required reports for the Trust.
To participate, assist and reprogram any equipment associated with the telephone service, including bleeps, faxes, mobiles, long range pagers. The keeping of accurate records and amending information on the directory, call logger, ISDX system and provide regular printouts and associated administration duties as required.
Daily compilation of the doctors and managers on call duty boards, leave lists, residents list and information book to ensure accurate information is continuously communicated at all levels for the QAH site.
Participate in the training of newly appointed staff by mentoring and shadowing, as directed by telecommunications management to ensure the high profile of the department is maintained.
Job description
Job responsibilities
To provide PHU Trust with a highly efficient, effective and polite service by telephone and face to face as directed by the Manager.
To respond to all emergency calls and alarms ie: major incident, fire and cardiac arrest, flat baby, etc. reacting swiftly and correctly and in the correct sequence to ensure all relevant persons are contacted according to the hospital/Trust procedures.
To ensure accurate information is always available and recorded as required, reporting and liaise with the appropriate companies for any telephone or alarm faults.
Co-ordinate the booking of official taxis as required, including maintaining an economic use of the service. Examine and prepare accounts before authorisation of each journey.
Assist with the recording and to complete the costing of private calls connected through the system, including invoicing and monitoring of private accounts and scheduled submission of required reports for the Trust.
To participate, assist and reprogram any equipment associated with the telephone service, including bleeps, faxes, mobiles, long range pagers. The keeping of accurate records and amending information on the directory, call logger, ISDX system and provide regular printouts and associated administration duties as required.
Daily compilation of the doctors and managers on call duty boards, leave lists, residents list and information book to ensure accurate information is continuously communicated at all levels for the QAH site.
Participate in the training of newly appointed staff by mentoring and shadowing, as directed by telecommunications management to ensure the high profile of the department is maintained.
Person Specification
Experience
Essential

• Telephony experience required
• Sound Education.
• Typing and Word Processing skills or qualifications.
• Demonstrable evidence of experience working in an Office environment.
• Proven skills in use of word processing packages (Microsoft Office).
• The ability to work using own initiative and without supervision.
• Excellent verbal and written communication skills.
• Ability to work under pressure to deal with cardiac arrests, flat baby alerts, fire alarms, lift breakdowns and Major Incidents.
• Ability to train new operators
• Excellent communication skills
• Administration skills
• Excellent customer care skills
• Ability to work as part of a team

Desirable

• An understanding of the political sensitivities of the Trust
• Ability to demonstrate confidentiality and trustworthiness.
• A willingness to be flexible and part of a team.
• Ability to juggle many priorities at one time, whilst remaining calm

Qualifications
Essential

• Good Education
• Use of Word Processing Packages (Microsoft Office)

Person Specification
Experience
Essential

• Telephony experience required
• Sound Education.
• Typing and Word Processing skills or qualifications.
• Demonstrable evidence of experience working in an Office environment.
• Proven skills in use of word processing packages (Microsoft Office).
• The ability to work using own initiative and without supervision.
• Excellent verbal and written communication skills.
• Ability to work under pressure to deal with cardiac arrests, flat baby alerts, fire alarms, lift breakdowns and Major Incidents.
• Ability to train new operators
• Excellent communication skills
• Administration skills
• Excellent customer care skills
• Ability to work as part of a team

Desirable

• An understanding of the political sensitivities of the Trust
• Ability to demonstrate confidentiality and trustworthiness.
• A willingness to be flexible and part of a team.
• Ability to juggle many priorities at one time, whilst remaining calm

Qualifications
Essential

• Good Education
• Use of Word Processing Packages (Microsoft Office)

Skills Required