Job Description

As a Telecoms/UC Tech Support Engineer, you'll play a key role in supporting a complex, multi-site telecoms and unified communications network across several NHS Trusts. You'll provide 1st and 2nd line support, troubleshoot faults, and maintain systems including Unify Openscape, Netcall, Alertive, and legacy platforms.



Your work will span installations, diagnostics, disaster recovery, and infrastructure support--ensuring 99.99% network availability.



This role demands strong technical knowledge, excellent communication skills, and a proactive, customer-focused approach. You'll thrive in a fast-paced, collaborative environment where your contributions directly impact patient care and operational efficiency.



As a Telecoms/ UC Tech Support Engineer your role is to contribute to the provision of service through:



The provision of 1st line, 2nd line support to users, through the service desk function.



Accurate identification of faults and issues affecting the system/ network and early resolution to ensure 99.99% network availability is maintained.



Engage 3rd party service providers as directed by Telecoms/ UC Network/ Systems Engineers.



Installation and maintenance of new or existing network equipment as directed by Telecoms/ UC Network Engineers.



Work to agreed SLA's and monitor compliance.



Participate in out of hours on call rota when applicable.



At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.



Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.



Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.



We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.



For both overviews please view the attachment with the job advert.