Job Description

Telematics Service Desk Analyst

40 hours per week

OTE \xc2\xa325,000 per year

Gaydon

Are you a technically confident individual with customer focused mentality?

MSX International has the job for you!

MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation.

The Role

As an integral member of the team the TSD Analyst will be an integral component to the TSD department in achieving a \xe2\x80\x9cbest in class\xe2\x80\x9d service, driving customer loyalty and retention through accurate incident management.

In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to ensure customer satisfaction.

Additionally, the TSD Analyst will:

• Become an expert in the Connected Car Technologies
• Oversee Global markets such as UK, USA, China, EU and Russia
• Case Management; incident management, technical/hierarchal escalations, ticket handling
• Investigations; product knowledge, technical expertise, initiative to think laterally
• Liaison with Client; work hand in hand with JLR individuals and teams
• Ensure all correct processes and procedures are followed
• Report generation and distribution to key stakeholders
• Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution
• Provide verbal training and support where required
• Present and demonstrate the product and features where required using PowerPoint, systems, vehicles and equipment
• Identify issues through analysing team data

About you

Our ideal TSD Analyst will be an excellent communicator with preferably 1-year Customer Experience background and strong MS Office skills.

To be successful in this role the TSD Analyst will:

• Be interested in Telecommunications, Telematics, IT Services
• Have intermediate experience with Microsoft Office \xe2\x80\x93 Excel, PowerPoint etc.
• Have intermediate experience with Google Package \xe2\x80\x93 Gmail, Drive etc
• Have experience in troubleshooting technical issues
• Be confident and out-going with exceptional networking and inter-personal skills
• Possess advanced communication abilities to be utilised with various levels of the business, third party vendors and a broad range of global markets
• Have good analytical skills & publishing supporting documentation
• Have a keen interest in technology, keeping abreast of advances and news
• Desire to learn through provided training and personal development
• Be results orientated with a determination to make things happen
• Have the ability to work as an individual, part of a small shift team and a larger operational team
• Be eligible to work in the UK

What\xe2\x80\x99s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Up to \xc2\xa325,000 per year
• \xc2\xa325 days annual leave
• Hybrid working option
• Company contributory pension plan
• Cashback healthcare scheme
• Life Assurance
• Car Salary Exchange Scheme
• Exclusive discounts on everyday purchases
• Exclusive discounts on Car purchases
• Potential to progress within the company, with global opportunities updated regularly.

Working pattern and location

• 40 Hours per week (between 08.00 \xe2\x80\x93 18.00)
• 1 in 5 rotation of night working 05.00 \xe2\x80\x93 13.30 (covering on-call)
• Contractual coverage of all Bank Holidays
• Hybrid approach
• Based in Gaydon

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

For further information on this role and for the full , please contact Csilla M\xc3\xa1ndoki on .

MSX International