Job Description

To Apply - Please apply via the link here - https://citizensadvic-d6feef.careers.hibob.com/jobs/fc5f4c59-f591-44c6-bbe0-009c20229c42

We do not monitor the email for replies

We're an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people from across Stockport, Oldham, Rochdale and Trafford by sharing information and offering advice, support and guidance.

Working on our telephone AdviceLine service and/or our whatsapp, webchat and social media channels, you will provide advice to clients from across Stockport, Oldham, Rochdale and Trafford supporting them to get the advice they need for the problems they face. You will also be expected to provide advice at community venues and hubs across Greater Manchester.

The ideal candidate will have experience of working within a target driven environment where excellent customer service is provided and the client is at the heart of everything you do. You will have the ability to control a telephone /face to face interview and/or digital communications whilst gaining the right level of information from the client allowing you to support the clients next steps in solving their issue.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

You can find the full job pack here -https://docs.google.com/presentation/d/15958XLeFtcUyR37E3p9lu-I59Ot1HqLSE3i82qKOeNs/edit?slide=id.g13778f91068_0_78#slide=id.g13778f91068_0_78

For guidance for all applicants please see here: https://www.citizensadvicegm.org.uk/s/guidance-notes-for-applicants

Job Types: Full-time, Part-time, Permanent

Pay: 22,983.00 per year

Expected hours: 17.5 - 35 per week

Benefits:

Company pension Free or subsidised travel Health & wellbeing programme Sick pay Work from home
Work Location: Hybrid remote in Manchester M4 5AD