Job Description

Telephone Customer services

32 hours per week

We are an Italian, family run business, which manufactures specialist Italian cheese, meats and fresh pasta. We are leading importers and distributors of Italian foods, wines and provisions. We are a well established business, which delivers our products nationwide who are known throughout the wholesale, catering and restaurateur trade.

We are now looking for a Telephone Customer Service/ Sales Person to join our Office based Team at our Glasgow Depot.

Your main responsibilities will be

Take and process customers orders over the telephone

Be confident to up sell products to customers when taking the orders.

Calling customers and giving them details of any stock shortages, problems that may arise and also detailing new products that we have available

Invoicing and processing orders, making adjustments

Filing and general paperwork

Inputting orders via our system

Dealing with others departments in tracking down any delays or out of stock items

Ad hoc office duties

Who we are looking for

Someone who is confident and has a calm and friendly manner

If you speak Italian that is a real plus.

Confident with IT

You must have good attention to detail

Effective communicator and enjoy speaking with people

Have an interest in or willingness to learn about the Italian food

Must be quick as the office operates at a very fast pace

Someone who contributes to teamwork

Details

Starting rate would be22 477 (gross annual for part time hours)

Monday - Thursday (1 hour lunch break)

Hours 32 hours

Monday 07.00am - 16.00pm

Tuesday 07.00am - 16.00pm

Wednesday 07.00am - 16.00pm

Thursday 07.00am - 16.00pm

Discounts on all the Italian product range

28 days holiday (Including Bank Holidays) - PRORATED to part time. You will be required to work some of the Bank holidays. /lieu days will be given to compensate

Please send your CV. Unfortunately we will only be able to respond to applicants who are successful for interview. We will be doing telephone interviews in the firs

Benefits:

Discounted or free food
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Experience:

customer service: 1 year (required)
Job Types: Part-time, Permanent

Pay: From 22,464.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking
Ability to commute/relocate:

Glasgow: reliably commute or plan to relocate before starting work (required)
Experience:

customer service: 1 year (required)
Language:

Italian (preferred)
Work Location: In person